Back End Developer

**Job Description:** **Job Description: Managed Services Back End Engineer** **About the Role:** We’re looking for a **Managed Services Back End Engineer** to support, maintain, and enhance enterprise-grade backend systems for global clients. You’ll play a key role in ensuring application stability, resolving production issues, optimising backend performance, and delivering continuous improvements within a managed services environment. This role is ideal for someone who has strong backend engineering skills, enjoys troubleshooting complex issues, and can work effectively in a fast-paced support and enhancement model. **Key Responsibilities:** * **Backend Development & Support:** * Design, develop, maintain, and support backend services, APIs, microservices, and integrations across enterprise applications. * **Managed Services Delivery:** * Work as part of a managed services team to handle incidents, service requests, problem tickets, minor enhancements, and production support activities within defined SLAs. * **Incident & Problem Management:** * Investigate, troubleshoot, and resolve application issues, production defects, performance bottlenecks, integration failures, and data-related issues. * **Hands-on Coding:** * Write clean, modular, scalable, and maintainable backend code using technologies such as **Java, Spring Boot, Node.js, Python, .NET, or similar backend frameworks**, depending on the project stack. * **API Development & Integration:** * Develop and support RESTful APIs, SOAP services, middleware integrations, and third-party system connections with proper error handling, logging, retry mechanisms, and security controls. * **Database Management:** * Work with relational and NoSQL databases such as **MySQL, PostgreSQL, Oracle, SQL Server, MongoDB, or similar**, including writing optimized queries, stored procedures, and troubleshooting data issues. * **Performance Optimization:** * Monitor and improve backend application performance, API response times, database queries, memory usage, and overall system reliability. * **Monitoring & Observability:** * Use tools such as **Splunk, AppDynamics, New Relic, Datadog, ELK, Grafana, Prometheus, or CloudWatch** to monitor applications, analyze logs, identify trends, and prevent recurring issues. * **Change & Release Support:** * Support deployments, hotfixes, configuration changes, release validation, smoke testing, and rollback activities as required. * **Root Cause Analysis:** * Perform detailed RCA for recurring production issues and implement preventive fixes or long-term solutions. * **Automation & Continuous Improvement:** * Identify opportunities to automate repetitive support tasks, improve operational efficiency, reduce manual effort, and enhance platform stability. * **Cross-functional Collaboration:** * Work closely with client stakeholders, product owners, business analysts, QA teams, DevOps engineers, and offshore/onshore teams to ensure timely resolution and quality delivery. * **Documentation:** * Maintain technical documentation, support runbooks, SOPs, troubleshooting guides, deployment notes, API documentation, and knowledge base articles. **Required Qualifications:** * **4–7 years of hands-on experience** in backend development, application support, or managed services delivery. * Strong backend engineering experience in one or more technologies such as: * Java / Spring Boot * Node.js * Python * .NET / C# * Microservices architecture * Strong understanding of REST APIs, SOAP services, JSON, XML, authentication, authorization, and integration patterns. * Experience working in a **production support or managed services environment** with SLA-driven delivery. * Good knowledge of incident, problem, change, and release management processes. * Hands-on experience with databases such as: * MySQL * PostgreSQL * Oracle * SQL Server * MongoDB * Ability to troubleshoot backend issues related to APIs, services, databases, integrations, jobs, and batch processes. * Experience with logging, monitoring, and observability tools. * Good understanding of cloud platforms such as **AWS, Azure, or Google Cloud Platform**. * Familiarity with CI/CD tools such as **Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps, or Bitbucket Pipelines**. * Strong knowledge of Git-based version control workflows. * Understanding of security best practices including API security, encryption, access controls, secrets management, and secure coding. * Ability to work on enhancements, bug fixes, support tickets, and minor development activities. * Strong analytical, debugging, and problem-solving skills. * Good written and verbal communication skills. * Ability to work in a collaborative offshore/onshore delivery model. * Willingness to work in shifts or extended support hours as required by project needs. **Deep Expertise In:** * Backend application support and development * REST/SOAP API troubleshooting and enhancement * Microservices-based architecture * Database query optimization and issue resolution * Production incident handling and RCA * Application logs, monitoring, and alert analysis * Service availability, scalability, and performance tuning * Error handling, retry logic, timeout handling, and exception management * Deployment support and release validation * Support documentation, SOPs, and runbook creation * Working in ITIL-based managed services models **Qualifications:** * **BE / B.Tech / MCA / MSc IT / equivalent degree** in Computer Science, Information Technology, or a related field. * Proven experience in backend development and production support. * Strong ability to troubleshoot complex backend, database, integration, and configuration issues. * Ability to adapt to a dynamic and fast-paced environment with changing priorities. * Strong ownership mindset with the ability to drive issues to closure. * Good communication skills and ability to interact with technical and non-technical stakeholders. * Prior experience in the Indian IT services or managed services market will be an advantage. **Location:** DGS India - Pune - Indiqube Orchid **Brand:** Merkle **Time Type:** Full time **Contract Type:** Permanent