Bank Operations Fraud Specialist I- Debit Operations

It's fun to work in a company where people truly BELIEVE in what they're doing! ------------------------------------------------------------------------------- _We're committed to bringing passion and customer focus to the business._ **Position Summary** The Debit Fraud Analyst I serves as a primary resource to identify, investigate, and resolve fraud on debit cards and digital transactions.         **Essential Duties and Responsibilities** * Review, analyze and investigate debit card fraud and Zelle-related fraud reported. * Serves as primary resource regarding debit card and Zelle fraud for both internal associates and bank customers. * Coordinate investigations with local, state, and federal law enforcement agencies. * Review reports related to fraud prevention programs and services. * Escalate high risk fraud trends to mitigate fraud losses. * May provide support to other areas of Deposit Operations as requested by the supervisor. * Maintains detailed records on all work responsibilities as required. * Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training. * Performs other duties and responsibilities as assigned. **Qualifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. **Skills** * Ability to perform tasks quickly and accurately. * Ability to operate in a team environment to accomplish shared goals. * Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form. * Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations. * Ability to write simple correspondence. * Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization. * Ability to maintain effective interpersonal relationships with management and team members. * Ability to prioritize multiple demands in a high-pressure environment while maintaining professional demeanor. **Education and/or Experience** * High school diploma or its equivalent is required, and * Two years of Fraud experience or related experience required; banking operations and/or customer service experience preferred.  **Computer Skills**  * MS Office programs – Office, Teams, Excel, Outlook **Certificates, Licenses, Registrations** **Other Qualifications** (including physical requirements * Knowledge of related state and federal banking compliance regulations, and other Bank operational policies. **Other** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Activities, duties and responsibilities may change at any time with or without notice.     **Skills Training:** * Communication, Customer Service, Bank Products and Services, Sales, Telephone _Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications._