Banker Preparedness Manager

It's fun to work in a company where people truly BELIEVE in what they're doing! ------------------------------------------------------------------------------- _We're committed to bringing passion and customer focus to the business._ **Position Summary** The Banker Preparedness Manager is responsible for equipping retail bankers with the skills, tools, and confidence to deliver high-quality customer interactions. This role plays a critical part in the bank’s shift from a transaction focused model to a sales and relationship driven approach. **Essential Duties and Responsibilities** * Design and deliver training focused on customer conversations, sales effectiveness, and relationship building. * Develop programs to improve banker capability in tele-consulting (teleconnect) and proactive outreach. * Build training and coaching resources for small business engagement and growth. * Partner with Retail leaders to identify skill gaps and tailor development programs. * Support consistent execution of sales and service behaviors across branches. * Evaluate training effectiveness using performance data and feedback. * Reinforce best practices in lead management and customer engagement. * Collaborate with Workforce Planning and Retail leadership to align training with real-world execution. **Qualifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * **Skills** * Strong understanding of retail banking sales and service models. * Demonstrated ability to design and deliver training that drives behavior change. * Experience coaching or developing frontline employees. * Passion for improving customer experience through employee capability. * Ability to translate strategy into practical skills and behaviors. * **Technical/Computer Skills**  * Instructional design and curriculum development * Training delivery (in-person, virtual, blended learning) * Familiarity with CRM and lead management tools used in retail banking * Data analysis to measure training effectiveness * **Education and/or Experience**  * Bachelor’s degree in business, HR, Education, or related field (or equivalent experience) * 5+ years of experience in retail banking, sales training, or leadership development * Experience in a branch environment or supporting frontline bankers strongly preferred * Experience designing sales or service training programs * **Certificates, Licenses, Registrations** * Training certifications (ATD, CPTD, or similar)- preferred * Sales training or coaching certifications- a plus * Banking licenses (if previously in role)- helpful but not required * **Other Qualifications** (including physical requirements) * Strong facilitation and presentation skills * Coaching and feedback delivery * Communication and storytelling * Influencing frontline behavior and leadership alignment **Other** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Activities, duties and responsibilities may change at any time with or without notice.     **Skills Training:** * Critical Thinking, Reading Comprehension, Systems Analysis, * Communication, Decision Making, Problem Solving, Project Management _Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications._