Banking Services Group Leader 3 - Commercial Lending Operations - Commercial Collateral

Overview ======== Serves as team leader within assigned COE unit with guidance from manager.  Guides workflow, manages exceptions, assists in process improvement and related projects within Commercial Lending Operations. **Primary Responsibilities:** -------------------------------- * Monitor work flow and serve as liaison between assigned COE unit and management. * Provide training and coaching to assigned COE team on daily work functions and approve daily work of assigned team. Assist with onboarding new hires. * Assist with production work on an as needed basis. * Complete daily production reporting for assigned COE team. * Maintain currency of team procedures; complete quality assurance control reviews of team activities to ensure adherence to these procedures. * Participate in special projects as assigned. * Manage and provide guidance on exceptions occurring within the team. * Identify opportunities and assist with implementation of approved process improvement efforts for assigned team. * Reconcile the general ledger as required by assigned area. * Approve daily team productivity reports, ensuring they accurately reflect team activity. * Research and resolve complex internal and external customer issues and escalations within assigned area. * Provide vendor support with daily activities and problem resolution. * Resolve regulatory complaints for assigned team, working with Legal and Compliance as required. * Assist with onboarding new hires. * Review and approve wire transfers as required by assigned area. * Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. * Promote an environment that supports belonging and reflects the M&T Bank brand. * Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. * Complete other related duties as assigned. **Education and Experience Required:** -------------------------------------- * A combined minimum of 5 years’ higher education and/or relevant work experience * Work leadership experience * Strong customer service skills * Knowledge of relevant spreadsheet, word processing and presentation software as required within assigned team. **Education and Experience Preferred:** --------------------------------------- * Proven verbal and written communication skills * Knowledge of systems, documents and procedures in assigned area M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $26.00 - $43.34 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** ============ Buffalo, New York, United States of America