Bellman

REQ12496 Bellman (Open) **POSITION SUMMARY:** The Bellman is responsible for delivering a positive and quality customer service experience through acknowledging, welcoming, bidding farewell, and greet with a smile all guests and visitors of the hotel, assisting guests with the delivery and pick-up of luggage, parcels, and messages, ensuring maximum guest satisfaction and maintaining professional standards of services. **PRIMARY RESPONSIBILITIES:** * Provides prompt, efficient, and professional customer service to guests of City of Dreams Mediterranean by ensuring all guests are addressed in a polite and courteous manner as they enter and exit the hotel by maintaining all set standards * Assists with guest luggage, open/closing of car / hotel doors, and valet parking upon arrival and departure * Builds relationships with guests to gain loyalty by promoting positive guest relations and guest preferences * Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures * Maintains product knowledge of events and facilities of City of Dreams Mediterranean, including gaming, spa, recreation, food & beverage and entertainment, ensuring guests receive accurate, timely information and * Establishes a rapport with guests, answers their queries and resolves problems arising from guest complaints in a timely manner and to the guest’s satisfaction * Tags, assists loading / unloading of luggage into vehicle at porte-cochere * Ensures smooth handling/delivery of luggage, newspapers, parcels, messages in a timely manner, parks cars as needed by checking guest’s name and room number while escorting guests to rooms when appropriate * Records all transactions in log books including guest name, room number, time received, and time completed * Conducts room drops and room moves as required * Ensures master keys are handled with the utmost care to ensure the safety of our guests. * Ensures all bell carts and hand trolleys are cleaned after every shift * Attends to daily briefings and departmental meetings * Attends scheduled employee training and periodic reviews on generic hotel and departmental specific responsibilities * Ensures work area is always clean and neat including the proper maintenance of all equipment needed to perform daily tasks, reporting of malfunctioning or maintenance deficiencies to appropriate area * Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues. * Performs other reasonable job duties as assigned by supervisors from time to time **KEY PERFORMANCE INDICATORS:** * Excellent knowledge of all products and services offered by City of Dreams Mediterranean * Continuous progress of Technical Skills * Positive Customer Feedback   **QUALIFICATIONS:** **Experience** * 1 year of previous experience in a similar role will be considered an advantage   **Education** * High school diploma or equivalent professional training   **Skills** * Excellent interpersonal and customer service skills * Professional written communication skills * Excellent command of Greek and English    **PERSONAL COMPETENCIES:** * Achieves agreed objectives and accepts accountability for results * Displays a high commitment to delivering results * Leads others to achieve business objectives * Communicates effectively * Displays the highest level of integrity * Ability to maintain discretion * Self-motivated * Approachable