Bilingual Customer Service Representative - Onsite

**Pay rate:** $19/hr **Who we are:** At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. **What’s the Role About?** If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. * Are you energetic, enthusiastic with an engaging personality? * Are you driven to deliver effective results while providing excellent customer service? * Do you have extraordinary communication skills? **What’s in it for YOU?** * Paid Training * Medical, Dental, and Vision Insurance * Paid Time Off * Employee Discounts * Full-time, non-seasonal * Career Advancement **Responsibilities:** * Greets and assists customers in Storefront lobby. * Performs opening and closing duties in Storefront lobby. * Performs CSR Greeter duties throughout the shift. * Processes mail and fax applications; processes correspondence received via mail or fax; processes account replenishments; processes account closures; processes "payment return" correspondence. * Maintains an above-average attendance record. * Scans documentation for attachment to accounts. * Maintain good working relationships with assigned supervisors and coworkers. * Work safely without presenting a threat to self or others. * Negotiates payments and fee reductions up to established limits. * Reviews notices and verifies data through use of several computer systems * Records individual completed daily work statistics. * Troubleshoots situations accurately, quickly, and efficiently for phone customers. * Assists other departments or functions with tasks when needed. * Perform additional duties as required by management. **Qualifications:** * Must be 18 years of age or older * High School Diploma or equivalent required * Fluency in both the English and Spanish language * Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions * Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone * Excellent communication skills, both, oral and written * Superb attendance, so you can be there when our customers need us