Bilingual Customer Support - Onsite

Pay Rate: **$16 hr** **Who we are:** At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. **What’s the Role About?** If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. * Are you energetic, enthusiastic with an engaging personality? * Are you driven to deliver effective results while providing excellent customer service? * Do you have extraordinary communication skills? **What’s in it for YOU?** * Paid Training * Medical, Dental, and Vision Insurance * Paid Time Off * Employee Discounts * Full-time, non-seasonal * Career Advancement **Responsibilities** * Serve as the primary point of contact for customers via phone * Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts * Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions * Maintain a thorough understanding of products, services and policies to effectively assist customers * Accurately document customer interactions and transactions across all tools/platforms * Collaborate with other departments to resolve customer issues and escalate complex problems as necessary * Strive to exceed customer satisfaction goals and performance metrics * Continuously seek opportunities to improve the customer experience and streamline processes * Stay updated on product knowledge and industry trends to better assist customers * Ability to work within the defined hours of operation with flexibility needed on weekends and holidays * Monday - Friday: 7 a.m. to 10 p.m. * Saturday: 7 a.m. to 7 p.m. **What We Look for in a Candidate:** * Must be 18 years of age or older * High School Diploma or equivalent * Fluency in both the English and Spanish language * Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work * Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone * Typing Assessment required  * Superb attendance, so you can be there when our customers need us All job offers are contingent upon completion of drug screen and background checks.