Bilingual Receptionist

We're looking for a bilingual client experience professional to be the welcoming, steady voice of our law firm. This is more than answering phones — you'll be the person who makes clients feel heard and taken care of, often during some of the most stressful moments of their lives. Previous legal office experience is required. ### **Key Responsibilities** * Serve as the first point of contact for clients, opposing counsel, courts, judges' chambers, and other callers * Handle calls involving offers, settlements, and case updates with professionalism and discretion * De-escalate and support upset, anxious, or frustrated clients with empathy and patience * Deliver a consistently positive, calm client experience across phone, email, and in-person interactions * Accurately triage and route calls to the appropriate attorney or paralegal * Schedule consultations, court calls, and follow-ups Maintain strict confidentiality around case and client information * Support front-office operations: greeting visitors, managing mail, light administrative tasks **What We're Looking For** * Someone who genuinely enjoys helping people, even under pressure * A calm, reassuring presence for clients navigating stressful legal matters * Discretion, reliability, and sound judgment * Bilingual fluency (English/\[specify language) — required * Previous experience in a law firm or legal environment — required * Proven ability to manage difficult conversations and strong personalities with composure * Excellent verbal communication and active listening skills * Strong organizational skills and ability to multitask in a fast-paced environment * Familiarity with legal terminology, court procedures, and case management software a plus We’re committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including: * 401(k) with Employer Match – Plan for your future with confidence and company support. * Health, Dental, and Vision Insurance – Comprehensive coverage to keep you and your family healthy. * Short-Term, Long-Term Disability & Life Insurance – Financial protection for life’s unexpected events. * Paid Parking – Convenient and covered, so you can focus on your day. * Generous Paid Time Off – Ample time to rest, recharge, and take care of personal matters. * Employee Referral Program – Earn rewards for introducing talented individuals to our team. * Employee Assistance Program (EAP) – Confidential resources for personal and professional support. * Employee Discount Program – Access to exclusive savings on a variety of products and services. * Compensation: $26-28/hr