Billing Specialist - Sanitation

**Dallas is Growing. Grow With Us.** Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community. **Job Summary** To facilitate and produce accurate account rates and billing amounts for services rendered in a timely manner. Responsible for data gathering, reporting of water consumption, revenue, weather, Gallons Per Capita Daily (GPCD), unaccounted for water, and usage patterns. Monitor, trouble-shoot and resolve anomalies and/or discrepancies with data. **Job Description**   **Overview** The Billing Specialist facilitates and produces accurate account rates and billing amounts for City services rendered in a timely manner. Gathers data, reports water consumption, monitors revenue, tracks weather, and monitors gallons per capita daily, unaccounted for water, and general usage patterns. **Essential Functions** **1** Develops, tracks, and maintains various reports, files, and documents for water utilities and other services; prepares billing statistics, analyzes data, and resolves related issues; responds to billing inquiries. **2** Determines and implements rate changes for various wholesale and retail accounts; performs reconciliations, accounting, and reporting activities; develops and updates work instructions and work procedures for Rate section. **3** Processes applications for creation of new accounts, or discontinuing current accounts. **4** Monitors, researches, and reviews customer accounts and resolve complex billing issues; performs rate studies and develops models and responds to requests for comprehensive surveys and information requests. **5** Completes and reviews reports at regular intervals or as requested by management; prepares department briefings and participates in Town Hall meetings, audits and other events. **6** Reviews, revises, and creates processes and procedures as necessary; provides customer service and assists with billing issues and questions. **7** Works with other city departments when necessary to resolve customer billing issues as needed. **8** Serve as Subject Matter Expert on issues related to billing; participates in collections, bankruptcy accounts, and other delinquent billing issues. **9** Performs any and all other work as needed or assigned. **Knowledge and Skills** **1** Knowledge of customer service techniques to resolve problems and issues. **2** Knowledge of billing and related services. **3** Ability to research, analyze data and create reports. **4** Detailed Oriented, ability to monitor, troubleshoot and resolve anomalies and/or discrepancies with data. **5** Ability to accurately enter data. **6** Knowledge of software applications including Microsoft Office. **7** Communicating effectively verbally and in writing. **8** Establishing and maintaining effective working relationships **MINIMUM QUALIFICATIONS** **EDUCATION:**  * Bachelor’s degree in a public administration or business field. **EXPERIENCE:**  * Three (3) years of experience in developing or analyzing various financial revenue reports or other reports relevant to the utility. **EQUIVALENCIES:**  * High school diploma or GED plus seven (7) years of the required experience will meet the education and experience requirements. * An associate degree in any field plus five (5) years of the required experience will meet the education and experience requirements. * A bachelor's degree or higher in a non-specified field plus five (5) years of the required experience will meet the education and experience requirements. * A master's degree or higher in a specified field plus one (1) year of the required experience will meet the education and experience requirements.  **PREFERENCE(S):**  * Experience with UMAX system for account management and reporting **SANITATION SERVICES:** Ability to facilitate and produce accurate account rates and billing amounts for services rendered in a timely manner.  Responsible for data gathering/research to conduct audits and filter information for dashboards at regular intervals.  Position will monitor, trouble-shoot and resolve anomalies and/or discrepancies. **Salary Range**   $60,569.60 - $73,528.00   The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications. City of Dallas is an Equal Opportunity Employer.