Bms Noc Operator

**Job Title** BMS / NOC Operator **Job Description Summary** Serve as the main coordination point for all service requests, incidents, and operations at the data centre. Manage the ticketing system, triage issues, track SLAs, and support communication with tenants. **Job Description** **About the role:** * Receive, log, prioritise, and assign incidents, service requests, and change requests via the ticketing system (phone, email, portal, auto-alerts). * Monitor BMS/EPMS alarms and ensure critical alerts generate tickets within 60 seconds. * Classify incidents by severity (Sev 1–4) and route to the right team. * Track SLA timelines (acknowledgement, response, resolution) and escalate risks early. * Update the tenant portal with ticket status, actions, and resolutions. * Coordinate communication between site teams, clients, and tenants. * Support daily, weekly, and monthly operational reporting. * Maintain the CMMS work order register and ensure accurate closure of tasks. * Assist with visitor access, contractor coordination, and admin support. * Ensure all communication follows data privacy and confidentiality rules. **About You:** * At least 3 years’ experience in a service desk or NOC (IT, data centre, or critical environment). * Knowledge of ITIL / ISO 20000 practices. * Experience with CMMS, AMS, or BMS/EPMS systems. * Strong communication skills and ability to stay calm under pressure. * Detail-oriented with accurate record-keeping. * Fluent in English (written and spoken). INCO: “Cushman & Wakefield”