Boutique Operations Assistant

Job Purpose: This role will support on retail operations and boutique administration. He/she will be an enabler as well as a change agent to enhance operation efficiency, support operations by performing data analytics and generate business insights for retail leaders. He/she will be engaged in various projects including taskforces, projects, boutique opening and expansion, event etc. Key Responsibilities: 1\. Uplift retail governance and boutique operations process – Coordinates the daily, monthly, inventory, daily reconciliation, cycle counts and safe organization to ensure a fluid sales process and a seamless client experience – Support the implementation of new operations policies, and ensure all operational related issues are fully followed. – Monitor the indicators: sell-through, traffic, sales turnover to discuss with HOB on relevant action plans to be implemented – Perform daily, weekly, monthly & quarterly data analytics and reporting’s to support operations management and generate insights for retail management – Continuously review and refine report format and content to improve relevance and user-friendliness – Agility in working with various systems, including Sales POS, Brio, and CASS, to support the monitoring of key boutique indicators such as sales turnover, SOH, and repair case management. – If needed, support WFJA with selling ceremonies during high-traffic hours. 2\. Optimize Stock Management to ensure Proper QC Process – Work with HOB on optimizing boutique stock management: accurate receipt of deliveries – ensure products received with appropriate documentation and maintain POS data accurately. – Be responsible of shipping, receiving, managing transfers all outgoing and incoming products and repairs and requires 100% tagging accuracy – Proceed QC on outbound HE products, and work closely with CASS team if discrepancies – Remain vigilant and detail-oriented to ensure the boutique’s stock is well managed, transparent, and aligned with the system SOH. 3\. Boutique Administration and project management activities – Managing back of house, cashiering and invoicing and packaging. – Tracking of key project milestones and completion of activities – Collaborate with stakeholders to support implementation plans – Liaise with different vendors and suppliers for the need of the stores. – Understand IT system and related subjects, participate as a super user of new system testing. – Support key presentations preparation. – Support project meetings scheduling and various project related logistics and administrative tasks 4\. Team and Target Management – To be responsible for the effective roster management of the retail team with the HOB – To agree with the HOB and implement sales staff target, and support with recruitment and appraisals. 5\. Enhance risk management & occupational safety and support Boutique maintenance – Works closely with Office Retail Team to ensure the compliance of workplace safety. – Complete daily/weekly/monthly occupational safety checklist. – Supports all aspects of operations including boutique maintenance, supply ordering and any needs to facilitate the sales process. – Support the enhancement and reorganization of all BOH areas to ensure an efficient, well-organized, and safety-conscious workplace. Other Job scopes – Boutique Expense Planning – Event supports and coordination – After Sales and Customer service support 6\. Other Job scopes – Boutique Expense Planning – Event supports and coordination – After Sales and Customer service support Key Interactions: Internal • Retail & Boutique Team • After sales team including technicians, customer care enquiry, merchandising team External • Clients ( Repair enquiry) • Vendors