Branch Manager

**Create the future with Affin! ​​You too can make a difference.** ================================================================== _We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference._ **Job Purpose** The role is responsible to lead, drive and inspire a high-performing team to deliver strong business results, uphold service excellence, and ensure compliance across all branch operations. This role demands strategic leadership, operational discipline, and a passion for people development. **Job Responsibilities** Sales & Business Growth * Lead and drive overall branch sales across key products: Deposits, Investments, Loans (ASBF, Smart Money, Education Loans), Bancassurance, Banca Takaful, Credit Cards, and Business Referrals. * Develop strategies and monitor performance to meet and exceed monthly and annual sales targets. Operational Excellence & Compliance * Lead day-to-day branch operations in strict adherence to Bank policies, BNM guidelines, and regulatory requirements.   * Ensure staff compliance with internal controls, SOPs, Branch Manual, and all statutory obligations.   * Maintain strong audit outcomes by proactively resolving findings and ensuring timely report submissions.   * Serve in key oversight roles, including BCM Coordinator (Business Continuity & Call Tree Exercises), BUCO Representative, Complaint Liaison Officer (CLO) and OSHA Coordinator. * Foster a strong culture of compliance through ongoing coaching, reminders, and proactive risk awareness. Customer Experience * Ensure efficient, high-quality customer service in line with SLA standards. * Address and resolve customer complaints promptly and professionally. * Ensure service accuracy and timely response to CCQ and feedback. **Job Requirements** * Minimum 5 years’ experience in retail banking, with at least 2 years in a branch leadership or supervisory role.   * Strong knowledge of banking products (loans, deposits, investments, insurance) and regulatory/compliance frameworks (BNM, AML/CFT, etc.).   * Proven ability to drive sales performance, manage branch operations, and lead cross-functional teams effectively.   * Excellent interpersonal and communication skills, with strong customer service orientation.   * Analytical and detail-oriented, with sound decision-making skills and ability to manage risk and compliance matter * Candidates currently holding roles such as Sales Team Lead, Sales Manager, or Senior Relationship Manager are strongly encouraged to apply.