Branch Manager

**PRIMARY OBJECTIVE** * Manage a retail branch that caters to all retail and commercial market segments offering a wide range of products and services in a high growth area * Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT * Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products **KEY RESPONSIBILITIES** Strategy and Planning * Develop, implement and manage the branch sales and operations plan to achieve the branch target * Lead and manage visitations and engagements with local business communities * Jointly organize sales activities and campaigns with Regional Sales Heads and marketing teams to promote Bank’s products especially Deposit, Wealth and e-Banking/Solution and to engage and grow local SME/commercial/corporate customers Sales Management * Set, review and communicate sales targets to all levels of staff across the branch * Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met * Maintain awareness of competitor activity and industry best practices * Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products) * Approve quality credits as per approving matrix * Develop and maintain network of business contacts with Affluent/HNI and SME customers People Management * Promote the core values of the Bank * Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix * To adequately train and develop branch staff Customer Service Management * Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank * Resolve customers’ complaints and attend to requests in a timely manner Compliance * Ensure no adverse reports on the Branch audit findings * Ensure compliance of policies and procedures set by the Bank