Branch Manager - Roadshow 2026

**Create the future with Affin! ​​You too can make a difference.** ================================================================== _We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference._ **Job Summary** =============== ### Responsible for managing daily branch operations, driving branch sales, ensuring compliance with regulatory and internal requirements, delivering efficient customer service, and overseeing staff performance and development. **Job Accountabilities** ======================== **Financial** ------------- * Achieve branch sales targets for deposits, investments, loans, bancassurance and takaful products, credit cards, and business referrals. * Prevent internal and external fraud and minimise financial losses. * Control and manage branch operating costs within the approved budget. **Process** ----------- * Ensure staff comply with the Branch Manual, regulatory guidelines, and internal processes. * Achieve satisfactory audit ratings and close audit findings within the required timeline. * Ensure timely submission of branch reports. * Serve as Business Continuity Management Coordinator and conduct Business Continuity Plan and Call Tree exercises. * Act as Business Compliance Officer Representative. * Serve as Complaint Liaison Officer and Occupational Safety and Health Coordinator. * Conduct coaching to ensure compliance with regulatory and non-regulatory requirements. **Customer** ------------ * Ensure customer service meets the Service Level Agreement. * Ensure timely responses to customer enquiries and Customer Care Queue. * Resolve customer complaints within the Service Level Agreement. * Ensure accuracy in all service delivery. **People** ---------- * Manage staff attendance, leave planning, and branch meetings. * Provide training, briefings, and identify staff training needs. * Lead recruitment, coaching, and staff development. * Ensure all staff understand their Key Performance Indicators and job responsibilities. * Track performance and conduct staff appraisals. **Other Responsibilities** -------------------------- * Undertake ad-hoc assignments as required. * Act as alternate key holder for branch vault and self-service terminals. * Organise or participate in corporate social responsibility activities. * Ensure cleanliness, safety, and security of branch premises and self-service areas. * Perform relief duties when required. **Learning & Growth** --------------------- * Participate in projects organised by Head Office. * Attend training on compliance, regulatory matters, product knowledge, and personal development. * Promote teamwork and uphold the organisation’s values. * Identify potential staff for succession planning. **Job Requirements** ==================== * Bachelor’s Degree in any discipline. * Minimum 5 years of experience in branch operations or retail banking, with supervisory experience. * Strong knowledge of banking operations, regulatory requirements, and consumer banking products. * Strong leadership, coaching, and people management skills. * Good analytical, communication, and interpersonal skills. * Results-driven and able to meet branch performance targets. * Able to manage multiple responsibilities independently.