Branch Operations Executive

1\. **Branch Operations** * Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities: * Verify customer’s identification and ensure proper authorization and documentation for any transaction requests * Handle cash management tasks including deposits, withdrawals and reconciliations Account Opening * Maintain accurate records and documentation for all transactions * Any other activities prescribed in the Branch Operational Manual * Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service * Assist Branch Operations Manager to ensure all branch equipment (e.g. Cash Counting Machine, ATMs, Security, etc.) and facilities are well maintained 2\. **Customer Service Management** * Greet and assist customers with their inquiries and transactions. * Provide accurate and prompt information about products and services offered by RHB * Support implementation of customer service initiatives within the Branch * Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies 3\. **Regulatory Compliance and Risk Management** * Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch **Required Skills** * Strong interpersonal and communication skills * High level of customer service orientation * High level of accuracy and attention to detail * Proficient in using computer systems and software applications (e.g. Microsoft Windows, Microsoft Office, etc.) * Awareness of relevant laws and regulations relating to Branch Banking