Brand Home Coordinator

**Job Purpose** The Brand Home Coordinator serves as the Second-in-Command (2IC) to the Brand Home Manager and plays a critical leadership role in ensuring the seamless day-to-day operation, commercial performance, and guest experience delivery of the Brand Home. This role combines operational leadership, kitchen ownership, and commercial oversight, with full accountability for the end-to-end kitchen function and shared accountability for the overall Brand Home performance. The Coordinator acts as the leader-on-duty in the absence of the Brand Home Manager, ensuring continuity of standards, team alignment, and excellence of execution. **Key Duties and Responsibilities** **1\. Leadership & Operational Oversight** * Act as 2IC and assume full operational leadership in the absence of the Brand Home Manager. * Lead daily operational execution, ensuring alignment to priorities, service standards, and brand expectations. * Drive accountability across Front of House and Kitchen teams, ensuring seamless collaboration. * Identify operational gaps and implement continuous improvement initiatives. * Act as a visible leader on the floor, ensuring high standards of professionalism, energy, and brand representation. **2\. Kitchen Leadership & Culinary Ownership** * Take full responsibility for the end-to-end kitchen function, including people, process, and performance. * Lead and manage kitchen staff, ensuring: * Effective scheduling and workforce planning * Daily supervision and performance management * Ongoing coaching and development * Own menu development and evolution, aligned to: * Brand positioning and storytelling * Seasonality and guest expectations * Cost efficiency and profitability targets * Ensure excellence in: * Food quality and presentation * Hygiene, health and safety compliance * Kitchen operational efficiency **3\. Commercial & Financial Management** * Own kitchen related cost control and margin management, including: * Food costing and pricing * Waste reduction and stock optimization * Partner with Brand Home Manager to: * Track and analyse key business metrics (footfall, spend per head, conversion) * Support budgeting and forecasting processes * Ongoing coaching and development * Identify opportunities to: * Improve profitability * Enhance revenue through food led experiences and upselling **4\. Guest Experience & Brand Delivery** * Ensure every guest interaction reflects premium brand standards and storytelling * Oversee: * Guest bookings and special requests * VIP hosting and curated experiences * Collaborate on and execute: * Food and drink pairing experiences * Brand activations and events * Continuously identify ways to elevate the end-to-end guest journey **5\. Stock, Procurement & Controls** * Take ownership of stock management across FOH and kitchen, including: * Consumables and POS materials * Kitchen inventory * Conduct regular stock takes and manage: * Variances and corrective actions * Supplier coordination in line with procurement processes * Drive stock efficient and cost control discipline **6******.** Administration & Reporting** * Maintain accurate and up to date: * Operational records * Schedules and reports * Support reporting processes including: * Performance tracking * Data consolidation and insights * Contribute to SOP development and continuous refinement **7******.** Team Leadership & Culture** * Lead by example, embedding: * Accountability * Collaboration * Brand pride * Support the Front of House Supervisor in driving: * Service excellence * Team engagement and alignment * Contribute to: * Onboardng and training team members * Building a high performing, customer centric culture **Key Success Measures** * Consistent delivery of premium guest experiences * Kitchen performance aligned to cost and profitability targets * High standards of food quality, hygiene, and compliance * Strong team engagement and performance * Effective operational execution and problem-solving * Contribution to overall Brand Home revenue growth **Key Competencies and Experience** **Knowledge, Skills and Attributes:** * Strong operational and organizational skills * Financial and commercial acumen * Excellent written and verbal communication * High attention to detail with the ability to see the bigger picture * Proactive, solutions driven mindset * Calm and confident under pressure **Functional and Technical Competencies:** * Kitchen operations & menu planning * Supporting cost efficiency and margin consistency in food offerings * Stock control and inventory systems * Assisting with guest experiences * Administrative and reporting skills * Basic finance and performance tracking **Behavioural Competencies:** * Accountability and ownership * Professional judgement and discretion * Adaptability and resilience * Collaborative and respectful working style * Strong work ethic with brand pride **Leadership Competencies:** * Developing leadership capability * Ability to influence and collaborate across teams * Coaching and support team development * Analytical thinking and problem-solving * Preparedness to take on increased responsibility **Qualifications and Experience:** * Must have a matric certificate or equivalent * Relevant qualification in Hospitality, Culinary Arts (advantageous) * Proven kitchen and food experience * Experience in hospitality, brand home or premium guest environments * Exposure to financial tracking, costing or operational reporting **Job Posting End Date:** **Target Hire Date****:** 2026-08-01 **Target End Date**: