Business Analyst Intern

**Are you ready to get ahead in your career?** * We want to empower you to turn your ambitions into achievements. * We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. * Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. * To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities. **Why does this job exist and why is it critical?​** Join Maxis as a **Business Analyst Intern** within the **Consumer Business Division**, where you will gain hands-on experience supporting business analysis activities, process improvement initiatives, stakeholder engagement, and project delivery. This role offers exposure to real-world business operations, requirements gathering, process documentation, and cross-functional collaboration while working closely with business teams, project stakeholders, and product owners in a dynamic corporate environment.   Key Responsibilities -------------------- 1\. Requirements Elicitation Support & Documentation * Assist in gathering and documenting business requirements from stakeholders. * Support workshops, meetings, and discussions to understand business needs and objectives. * Help prepare business requirements documents, user stories, process documentation, and meeting minutes. * Ensure requirements are properly captured, organized, and maintained throughout the project lifecycle. 2\. Current-State Process Mapping * Assist in documenting and analysing existing business processes and workflows. * Develop process maps, flowcharts, and supporting documentation to represent current operations. * Identify process gaps, inefficiencies, and opportunities for improvement. * Support the Business Analyst team in recommending process enhancement initiatives. 3\. Data Collection & Basic Analysis * Collect, validate, and organize business and operational data from various sources. * Perform basic data analysis to support decision-making and project requirements. * Assist in preparing reports, dashboards, presentations, and business insights for stakeholders. * Ensure data accuracy and consistency through validation and quality checks. 4\. User Acceptance Testing (UAT) Coordination * Support the planning and coordination of User Acceptance Testing (UAT) activities. * Assist in preparing test scenarios, test cases, and testing documentation. * Track testing progress, document defects, and follow up on issue resolutions. * Work closely with business users and project teams to ensure successful test execution. 5\. Research & Analysis Support * Conduct research on existing business artifacts, systems, products, and industry best practices. * Gather relevant information to support business analysis activities and project initiatives. * Assist in benchmarking and identifying opportunities for process and product improvements. * Support project teams with ad-hoc analysis and documentation tasks as required. Value-Added Project ------------------- The intern will have the opportunity to participate in both small-scale and large-scale projects within the **Consumer Go-To-Market (GTM) team**, covering a variety of products and business initiatives. This may include: * Supporting business analysis activities across multiple product launches and enhancements. * Assisting in process improvement and operational efficiency initiatives. * Participating in stakeholder discussions, workshops, and project delivery activities. * Contributing to data-driven insights and recommendations that support business decision-making. This project provides practical exposure to business analysis methodologies, project management practices, stakeholder engagement, and strategic business operations within a leading telecommunications company.   Preferred Skills / Qualifications --------------------------------- * Currently pursuing a Bachelor's Degree in Business Administration, Information Systems, Computer Science, Economics, Engineering, or a related discipline. * Strong interest in business analysis, process improvement, project management, or digital transformation initiatives. * Previous academic or internship experience related to business analysis is an added advantage.   Technical Skills ---------------- * Proficiency in Microsoft Excel and PowerPoint. * Ability to work with structured data and perform basic data analysis. * Familiarity with process mapping tools, business analysis techniques, or documentation tools is an advantage. * Technical knowledge or understanding of systems, applications, or digital products is a plus. * Ability to learn new tools and technologies quickly.   Soft Skills ----------- * Strong written and verbal communication skills in English. * Confident in presentations and stakeholder interactions. * Good interpersonal and relationship management skills. * Strong analytical thinking and problem-solving abilities. * Highly organized with strong attention to detail. * Proactive, eager to learn, and able to work collaboratively within cross-functional teams.   Why Join Us? ------------ * Gain hands-on experience in business analysis, process documentation, and project delivery. * Develop practical skills in stakeholder management, requirements gathering, and data analysis. * Work alongside experienced professionals within the Consumer Business Division. * Contribute to meaningful business initiatives and product-related projects. * Build a strong foundation for a future career in Business Analysis, Product Management, Consulting, or Project Management.   Internship Duration Open to candidates available from **October** **onwards.**   Application Process ------------------- Please state your **internship availability, including start and end dates**, in your CV and submit your application through our career portal. We look forward to welcoming motivated and enthusiastic individuals to our team! **What’s next?** * Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. * Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account. Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.