Business Banking & Consumer Support Specialist 2

**Overview:** ============= Provide operations support to various areas of Business Banking and Consumer Collections.  Perform data entry, system maintenance, and monetary transactions.  Complete requests within authority level. **Primary Responsibilities:** ----------------------------- * Perform data-entry of various types of information, and from multiple sources (e.g., invoices, settlements); receive and verify accuracy of documents (e.g., titles). * Prepare Reaffirmation Agreements with supporting documents and mail to attorneys. * Prepare and submit Proof of Claims (POC’s) to the court, including supporting documents. * Creates payment coupons and G/L tickets from trustee disbursements, arranging overpayments to trustee. * Review and verify “Summons and Complaint” from attorneys: Obtain signature from Workout or Liaison and send back to attorney. * Prepare ad hoc reports from systems, at management’s request and reconcile/correct as needed. * Prepare attorney referrals and assign to designated attorney. * Assigns matter number to case in preparation for billing/payment. Approve payment. * Contact outside vendors (e.g., insurance companies) to gather and/or provide information on accounts. * Prepare, send and track claim forms. * Monitor and submit requests to change the status of accounts. * Perform skip tracing. * Prepare ticket work to allocate funds received, to ensure payment of expenses. * Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. * Promote an environment that supports belonging and reflects the M&T Bank brand. * Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. * Complete other related duties as assigned. **Scope of Responsibilities:** ------------------------------ This position has potential customer contact or direct contact with Attorneys or Trustee, customers or other external vendors; mostly email correspondence with attorneys and/or other external vendors. **Education and Experience Required:** -------------------------------------- A combined 2 years’ higher education and/or work experience, with a minimum of 1 year relevant work experience. Strong verbal and written communication skills. Detail oriented. Proficient PC skills including word processing, spreadsheet and email software. **Education and Experience** Preferred**:** ------------------------------------------- Bachelor’s degree. Knowledge of M&T Bank systems. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** ============ Getzville, New York, United States of America