Business Banking & Consumer Support Specialist I

**Overview:** ============= Provide operations support to various areas of Business Banking and Consumer Collections.  Perform data-entry, and system maintenance, so that the supported team has the most up-to-date information on accounts. **Primary Responsibilities:** ----------------------------- * Perform data entry of various types of information, and from multiple sources (e.g., invoices, settlements); receive and verify accuracy of documents (e.g., titles). * Prepare/mail letters to attorney/trustee, customers, vendors or other third parties. * Process debt validations; create up to three response letters to customers disputing responsibility for a loan, along with providing documentation of the debt and track status. * Prepare Reaffirmation Agreements with supporting documents and mail to attorneys. * Prepare Proof of Claims (POC’s) for submission, including supporting documentation. * Assist in creating payment coupons and G/L tickets from trustee disbursements, arranging overpayments to be sent to trustee. * Prepare attorney referrals and assign to designated attorney. * Assigns matter number to case in preparation for billing/payment. * Contact outside vendors (e.g., insurance companies) to gather and/or provide information on accounts. * Prepare, send and track claim forms. * Perform skip tracing. * Prepare ticket work to allocate funds received, to ensure payment of expenses. * Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. * Promote an environment that supports belonging and reflects the M&T Bank brand. * Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. * Complete other related duties as assigned. **Scope of Responsibilities:** ------------------------------ This position has no customer contact or direct contact with attorneys; mostly email correspondence with attorneys and/or other external vendors. Education and Experience Required: ---------------------------------- High School diploma/GED plus 1 year related experience. Proficient PC skills including word processing, spreadsheet and email software. **Education and Experience Preferred:** --------------------------------------- Associate’s degree. Knowledge of M&T Bank systems. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.31 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** ============ Getzville, New York, United States of America