Business Operation Specialist

* Support quotation, contract validation, order confirmation, billing for machine and spare parts sales through SAP/CRM. Closely work with sales team for order tracking. * Coordinate service activity in SAP/CRM, maintain and ensure proper entries of ticket creation, service order despatch, parts request, service confimation and labor/parts reporting for all of the IBase stages covering installation, warranty, maintance period . Closely work with service team for order tracking. * Work with servcie team and logistic team to provide timely support on customer’s parts delivery request according to businsess logistic KPI. * Generate data for monthly/weekly report upon request for responsible customers/areas. * Using available data from key system for statistical analysis to support business. * Assist goods and sample return, exchange, or cancellation process by working with logistics * Maintain customer, vendor, forwarder profile, service contract, and material master data in SAP * Coordinate with logistics and finance team follow-up on customer payment/delivery * Support back office administration work and other ad-hoc support * Facilitate internal and external communication and alignment with sales operation, logistics team, and headquarters * System testing for all changes updates and follow the global testing plan Requirements Education * Bachelor degree in business administration, management or relevant field Experience * 5 years or above in sales and/or service administration * Experience in cross function collaboration with sales, customer service, logistics, accounting, cross-region peers and HQ administration. Other skills * Basic or above English communication and writing capability. * IT skills: all office software, especially Excel, Power BI will be a plus * Knowledge/skills: Customer Service, Data Management & Reporting * Knowledge on SAP/CRM and supply chain; semiconductor experience is a plus * Good communication skills cross functions and regions * Capable to handle customer’s urgent request under pressure individually. * Personality: Positive working attitude, passionate, high patience, team spirit, responsible, detail-oriented Your ZEISS Recruiting Team