Business Operations - AWS

**It's fun to work in a company where people truly BELIEVE in what they're doing!** Job Description:  Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart Position Summary: We are seeking an **AWS Business Operations professional** to manage end-to-end **AWS funding requests (FRs), MAP processes, financial coordination, and invoicing operations** at Ingram Micro. This role will work closely with Business Development, Pre-Sales, Finance, and AWS teams to ensure accurate processing, compliance, and timely closure of AWS funding and claims. The ideal candidate should have strong hands-on experience with **AWS Funding Portal, MAP processes, opportunity validation, and Payee Central invoicing workflows.** **Key Responsibilities:** * Manage the **end-to-end AWS Fund Request (FR) process**, coordinating closely with Business Development and Pre-Sales teams to collect all required documentation and details. * Validate opportunity stages in **ACE Pipeline Manager** to ensure eligibility before FR submission, including specific checks for MAP Mobilize cases. * Review and verify **ARR and MRR alignment** between the BOQ and opportunity data, raising discrepancies with BD teams and ensuring resolution prior to FR creation. * Create and submit accurate FRs in the **AWS Funding Portal**, ensuring correct selection of FR type and complete data entry with required attachments. * Track FRs through business and finance approval stages, monitor status updates, and manage rejections by coordinating corrections and resubmissions. * Oversee **claims submission post-approval**, ensuring all mandatory documents are complete, accurate, and compliant with AWS requirements. * Coordinate with the **Finance team** for invoice generation and upload invoices on **Payee Central**, entering accurate PO, GST, and service-period details. * Track invoice approvals, resolve rejections through Payee Central tickets, and follow up until **successful payment closure**. * Maintain FR and invoice trackers and provide regular status updates to internal stakeholders. **Skills & Qualifications:** **Required Skills** * Strong experience with **AWS Funding Programs**, MAP Mobilize, and AWS operational processes * Hands-on experience with: * AWS Funding Portal * ACE Pipeline Manager * Payee Central * Strong understanding of ARR, MRR, BOQ, SOW, and cloud commercial models * Exceptional attention to detail and documentation accuracy **Soft Skills** * Strong coordination and stakeholder management skills * Ability to work cross-functionally with BD, Pre-Sales, Finance, and AWS teams * Excellent communication and follow-up skills * Process-oriented and highly organized **Preferred Qualifications** * Prior experience working with **AWS distributors or cloud alliances** * Familiarity with AWS Partner Programs and incentive structures * Background in cloud operations, finance operations, or business operations **Why Join Ingram Micro** * Work with one of the world’s leading technology distributors * Exposure to large-scale AWS programs and partner ecosystems * Fast-paced, process-driven cloud operations environment * Strong learning and career growth opportunities