Business Operations Coordinator Full Time Days

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account. The Business Operations Coordinator works under the direction of the Practice/Program Manager overseeing and assisting with the day-to-day operations of the Physician office. Assists the Practice/Program Manager with coordinating, implementing and evaluating current practices to promote high-quality, cost-effective care; ensures focus and emphasis on enhancing patient and staff satisfaction; performs other duties as assigned. **This position is primarily based at the Holland Community Health Center. It will also require working at the Hudsonville Primary Care center.** **Employment Type: Full Time (80 hours every two weeks)** **Shift: 8am-5pm** **Weekly Scheduled Hours: 40** **Weekend Frequency: N/A** **Qualifications:** **\- High school diploma/GED required** **\- Bachelors degree preferred** **\- 3-5 years medical office experience required \- Knowledge of medical office operations, billing practices, physician and clinical staff credentialing preferred** **Human Resources Management:** * Participates in the development of a staffing plan and hiring of administrative and clinical support staff * Oversees the employee appraisal system that assures optimal workforce capabilities, training needs, timely feedback and effectively addresses employee problems and concerns * Serves as mentor and resources for administrative and clinical support staff. * Ensures compliance with federal and state regulations by implementing and monitoring personnel policies and procedures to protect employees and the organization. **Scheduling/Staffing Support:** * Manages staff and physicians schedules for practices assigned. * Assists in the scheduling template development to assure maximum productivity of physicians and staff. * Participates in the onboarding of new staff and physicians. * Provides requested physician support with special projects. **Operations:** * Oversees information systems needs to assure resources support and improve business processes. * Prepares for and addresses requirements for accreditation and audits by establishing a system to monitor licensure, credentialing, and re-certification to ensure regulatory compliance and continuity of service. * Collaborates with clinical and business staff in the development of policies, procedures, programs, protocols, and systems that will establish and improve the practice effectiveness and quality of patient care . * Collaborates with hospital facilities staff to periodically evaluate facility capabilities in order to meet the ongoing operational needs of the organization. * Serves as a site liaison with various Holland Hospital departments to insure smooth operational flow. * Maintains competence in E-clinical works as a superuser. **Financial Management/Quality**: * Assists in the preparation of the budget including monitoring productivity, identifying and implementing cost improvement initiatives and variance reporting. * Ensures that obligations to vendors and suppliers are met, establishes a system of checks and balances that minimize the risk of financial loss and ensure organizational integrity. * Manages front office deposits and balancing. * Runs monthly reports as requested which include registries, timesheets, provider update reports, facility visit reports. **Project Coordination:** * Provides energetic and enthusiastic project coordination. * Establishes communication and project reporting mechanisms. * Proactively engages customers to manage expectations and obtain satisfaction feedback. * Facilitates project teams meetings and/or communicates with larger audiences. Holland Hospital is an Equal Opportunity Employer, please see our EEO policy