Business Promotion & Operations Planning Rakuten Mobile Shop Business Business Enablement Group - Area Business Promotion Department Area Business Supervisory Department

**Job Description:** **Department Overview** The Area Business Promotion Department leads the creation of customer touchpoints and business growth through real-world channels, with a core focus on the operation of Rakuten Mobile shops nationwide. Each store serves as a vital "front line of customer engagement," playing a significant role in supporting the brand experience by providing cross-sectional access to Rakuten Group services, including telecommunications, finance, and e-commerce. Mission \- Optimization of Store Operations: Achieve efficient and smooth store operations by centrally managing and improving tasks related to store management. \- Promotion of Company-wide Strategy: Drive cross-departmental and store-wide projects with a company-wide perspective, contributing to the achievement of organizational goals. \- Maximization of Customer Experience Value: Enhance customer satisfaction through operations, promotional tools, and event planning based on a customer-centric perspective. \- Contribution to Business Growth: Accelerate business growth by contributing to increased sales, cost reduction, and enhanced brand image. **Position: Why We Hire** With the expansion of the Rakuten Mobile shop business, there is an increasing need to strengthen headquarters functions that stably and efficiently support nationwide store operations. As each store is a critical customer touchpoint providing diverse Rakuten Group services, we must further strengthen the development and standardization of operational processes, drive cross-departmental initiatives, and conduct improvement activities based on KPIs. In line with our business expansion, we are looking for a professional who can understand both the field and headquarters perspectives to promote the development of operational foundations and the execution of initiatives. **Position Details** In this position, you will contribute to the improvement of operational quality and business growth by designing operations, improving processes, and promoting cross-departmental initiatives that support Rakuten Mobile shop operations. \- Develop sales mechanisms, from the design of business processes to their standardization. \- Provide cross-departmental operational support and manage the progress of initiatives. \- Drive projects and planning while engaging stakeholders. \- Support inter-departmental collaboration for sales strategy execution based on the monitoring and reporting of various KPIs. **Work Environment** Operations Management Group: 8 employees (1 Manager, 7 Members) **Mandatory Qualifications:** \- Professional experience in business improvement, business planning, sales planning, business promotion, or store operation support, with a track record of reviewing existing tasks, improving operations, and implementing standardization. \- Experience in driving initiatives and projects by coordinating with multiple departments and on-site staff, including issue organization, schedule management, progress tracking, and coordination. \- Practical experience in data aggregation and analysis using Excel, with the ability to organize data, identify issues, and create reports using functions and pivot tables. \- Experience in creating internal proposal materials, reports, and business flow documentation using PowerPoint. \- Experience in analyzing current conditions based on figures such as sales and KPIs, and examining or supporting the execution of improvement actions. \- Experience in driving business as a hands-on professional in a corporate environment, successfully engaging relevant stakeholders. \- TOEIC score of 600 or higher **Desired Qualifications:** \- Experience in executing cross-departmental tasks in areas such as business promotion or sales planning. \- Experience as a Project Manager (PM) in managing progress, facilitating meetings, and coordinating between stakeholders in cross-organizational projects. **Other Information:** **Additional Information on Transfer** There is a possibility of domestic and international business trips and relocations. #business #OperationalImprovement #groupsalesdiv #RakutenMobile **Languages:** English (Overall - 2 - Intermediate)、 Japanese (Overall - 4 - Fluent)