Business Systems Analyst

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary ----------- **Job summary:** _To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a **Business Systems Analyst** located in **Guadalajara, North Campus**._ _The **Business** **Systems Analyst** role involves serve as the first point of contact between the customer and IT. He will record the occurrence and solution of first-level support incidents, in addition to the implementation and registration of temporary solutions to failures in IT services in production lines while a permanent solution is implemented_ **What a typical day looks like:** * _Provide solutions to incidents of second and third functional and technical level._ * _Record the occurrence and resolution of support incidents._ * _Implementation and registration of permanent solutions to failures in IT services_ * _To diagnose quality problems of application data._ * _Define, plan and implement preventive actions to avoid future incidents of known problems by the same source._ * _Prioritizing and resolve support incidents generated in IT services._ * _Ensuring the availability of floor control systems._ * _Scale and ensure solving problems that cannot be resolved to the service provider._ * _Install and update applications on servers that provide services to manufacturing_ **The experience we’re looking to add to our team:** * _Degree in Systems Engineering or a related field_ * _Intermediate-Advanced English._ * _100% on-site role._ * _Schedule flexibility (for support) is essential._ * **_Knowledge of SQL Server databases required._** * _Development skills._ * _Basic knowledge of networking and technical support._ * _Basic knowledge of servers._ **What you’ll receive for the great work you provide:** * _Competitive Salary._ * _Life & Medical insurance._ * _Christmas Bonus._ * _Food Coupons._ * _Saving Fund._ XS65 Job Category ------------ IT Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).