Call Centre Agent

**Competitive basic salary + monthly bonus. Office based in Leeds, 25 days holiday (+ public holidays), pension, healthcare insurance, life and accidental death insurance, income protection insurance, employee discounts, and flexible benefits.** **What if your telephone skills are what we need to make new medicines safer for patients?** -------------------------------------------------------------------------------------------- Fortrea's cutting-edge Clinical Research Unit in Leeds is the crown jewel of our global operations. Dedicated to Phase I clinical trials, this 65,000 ft² facility is **where life-saving medicines begin their journey**. You’ll be part of a team that asks one crucial question: **will this new medicine be safe?** Every day, you'll witness groundbreaking research in action. And when a medicine you've worked on is approved, you'll know you've helped change lives across the globe. We are growing our Call Centre team and now seeking our next **Clinical Recruiter.** **This is a full-time, permanent job**: You will work a 37-hour week, typically from 8am to 4pm, or 9am to 5pm on a rotation basis. Some flexibility to work extended extended hours on two days per week until 8pm, may be required. ****ON A NORMAL DAY, YOU WILL…**** ================================== B**uild and maintain Fortrea's Study Participant database** for clinical trials. You see how important this is for us: we need the right person, on the right study within the right timeframe - so ability to work towards deadlines whilst balancing quality of work is a must. What you will **not do: Cold calling**. You don't have to go out there to find participants: Fortrea has been conducting clinical research studies for more than 30 years, so we have our own pool of interested individuals. Your main responsibilities will be: * **Phone Screening** new study participants**… and be an active LISTENER**: collect participant´s demographic data, completing medical history questionnaires, creating new profiles in the database, accurately entering individual's information in the system. * **Assessing Suitability**: You’ll assess the suitability of potential volunteers and match them to the right clinical trial based on their medical history and therapeutic indication. * **Explaining Studies**: Effectively communicate the importance of the clinical trial to participants, ensuring they fully understand all necessary details before making the decision to participate. * **Scheduling Appointments**: Organise appointments for qualified participants ensuring all logistical arrangements are coordinated efficiently. ****WHO YOU ARE**** =================== This job relies heavily on your **communication** and **telephone** skills: * Previous **Call Centre** experience is ideal, but we´ll also consider applications from **customer service**, **retail sales**, **technical support**, **help desk** or similar fields. * **Excellent communication skills**: You'll be an empathetic listener, able to respond confidently to volunteers' emotions while maintaining professionalism and courtesy. * **IT proficiency**: Basic knowledge of Microsoft Office (Outlook, Word, Excel). * **Education**: You should have at least a GCSE-level education. The nature of the work is fast-paced, and priorities change rapidly, last minute deadlines are not uncommon, so you should be confident adapting to change and prioritising workload. While experience in clinical trials is a bonus, it’s not a necessity—we provide full training. This is a fantastic opportunity to be part of a pioneering company and contribute to groundbreaking medical research. Apply now and be part of an extraordinary journey! #LI-CV1 Learn more about our [EEO & Accommodations request here](https://careers.fortrea.com/us/en/eeo-and-accommodations).