Case Manager

**Your Role as Case Manager – Lockyer Valley Housing Service** The Case Manager, Lockyer Valley Housing Service (LVHS), supports individuals and families experiencing or at risk of homelessness through assessment, case management, advocacy, service coordination and referrals. Working across centre-based, outreach and remote service delivery, this role helps clients secure and sustain stable housing while fostering independence and connections to community supports. Key responsibilities of this role include: * Assessing eligibility, needs and risks of individuals and families experiencing or at risk of homelessness. * Providing holistic case management, including support planning, advocacy and tenancy sustainment assistance. * Coordinating services and referrals to ensure clients can access the support they need. * Build and maintain effective relationships with community partners, service providers and stakeholders. * Delivering a high-quality, customer-focused service that places client needs at the centre of all interactions. * Maintaining accurate case notes, client records, reports and program data in line with organisational requirements. * Working collaboratively within a multidisciplinary team and participate in meetings, supervision and professional development. * Supporting a safe, inclusive and values-driven workplace, including mentoring volunteers and student placements when required. **What We Offer** * **Salary Packaging:** As a not‑for‑profit employer, we offer generous salary packaging benefits that help maximise your take‑home pay. You can package up to **$15,900** each year on everyday living expenses and up to **$2,650** on meals and entertainment. * **Career Advancement Opportunities**: We provide ample career advancement opportunities at WMQ, offering diverse pathways for growth and professional development. * **Wellbeing Support:** Access to discounts on private health insurance and gym memberships, and free, confidential counselling through our employee assistance program.  **What We’re Looking For** * Relevant qualification in Human Services, Social Work, Community Services or a related field, or equivalent sector experience. * Experience in assessment, case management, advocacy and referral pathways, ideally within the homelessness, housing or community services sector. * Strong communication and relationship-building skills, with the ability to engage and support people with complex needs. * Ability to work collaboratively with stakeholders and community networks while managing a varied caseload with a high level of autonomy. * Proficient in Microsoft Office and client management systems, with strong administration, record-keeping and reporting skills. **Essential Requirements** * Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy) * Relevant probity checks required by legislation and WMQ Limited policy. * Current Driver’s Licence and willingness to travel for work **Apply Now!** Be part of something meaningful - Click Apply today!