Centre Manager Premier Banking

**PRIMARY OBJECTIVE** * Effectively and efficiently manage the Relationship Managers and Premier Relationship Directors in delivering performance targets, sales standards, service quality, and risk management within the Premier Channel. * Strategically plan and execute all Premier business initiatives, organize and implement Premier sales activities to generate sales volume, and ensure the Bank's Premier platform maintains a strong presence in the local market. * Deliver excellent customer experience to maintain strong rapport and loyalty among all Premier customers. **KEY RESPONSIBILITIES** **Sales Management** **Revenue** * Lead business development activities and ensure alignment of business strategy/plans with Premier Channel's strategies. * Plan and execute clients' marketing events/activities on a monthly basis to drive sales. * Efficiently and effectively manage Branch resources by collaborating with Branch Managers (BM), Branch Sales personnel, and Affluent & Wealth Regional Sales Heads to drive and expand the Premier customer base, retention, and satisfaction. * Manage the Premier Sales and Service team to achieve assigned revenue targets. * Optimize customer interaction tools such as ONYX and campaign leads to deliver sales results and increase staff productivity. * Practice the use of sales methodology and Financial Journeys to achieve targets. **Service** * Deliver high-level, consistent service and quality standards to all Premier customers. * Build and enhance the value proposition of the Premier Banking Channel. **People** * Build and develop staff competencies and sales & service capabilities. * Responsible for recruitment and staff retention. **Compliance** * Ensure the team adheres to all related regulatory requirements, policies, operational risk, legal, and compliance matters, including processes and procedures at all times. * Ensure there are no operational and control lapses amongst team members.