Chapter Lead IT – Analytics & Kyc

**Chapter Lead IT – Analytics & KYC** **A day in the life of the Chapter Lead** As a Chapter Lead, you combine **people leadership** with **end‑to‑end delivery responsibility**. * You are accountable for the successful delivery of **KYC processes** across multiple KYC and customer journeys. * You collaborate closely with **Product Leads, IT Integrators, Solution Architects and Lead Engineers** within the squads. * You operate in a modern technology landscape including **Java, Spring Boot, REST APIs, Pega, Oracle SQL and front‑end Web Components**. * You lead a chapter covering approximately engineers of **7 squads**. * You actively **coach, mentor and support engineers** in their day‑to‑day work, enabling them to grow and perform at their best. * You are responsible for **hiring new talent** and building a strong, sustainable engineering chapter focused on KYC delivery. * You continuously **optimize squad setup and ways of working**, and actively contribute to roadmap definition. * You make **technical and architectural decisions** in collaboration with key stakeholders. * You build **high‑performing squads** that deliver predictably and with high quality, removing impediments where needed. * You ensure delivery adheres to agreed standards, including **coding standards, test automation, CI/CD pipeline checks, security, observability and reusability**. * You actively manage the **personal development and performance feedback** of your engineers (and external providers where applicable). * You ensure all assets comply with **reliability, risk and regulatory expectations**. * You define and manage **work packages and sourcing** in alignment with delivery needs. * You remain hands‑on enough to **support squads on engineering challenges** when required. **How to succeed in this role** We hire smart people for their potential. We encourage continuous learning, ownership and accountability — and we actively support your growth. * You steer **timely and high‑quality delivery** across your squads by combining strong leadership with solid engineering expertise. * You **challenge business requirements** while ensuring non‑functional and IT security requirements are met. * You actively **coach and develop your chapter members**, fostering a culture of continuous improvement. * You define, maintain and continuously improve **engineering standards**, and promote active knowledge sharing within the chapter. * You take ownership of **cross‑area challenges** and contribute to the evolution of the wider IT domain. **What you will gain** As a Chapter Lead in **Analytics & KYC**, you will have the opportunity to: * Contribute directly to **ING Belgium’s strategic objectives** on a daily basis. * Further develop strong **people management and leadership skills**. * Strengthen your **delivery and execution capabilities**. * Work in an **international, agile environment** with diverse stakeholders. **What you’ll bring to the role** * A **Bachelor’s degree or higher** in a technical discipline (preferably Computer Science or similar). * **8+ years** of experience designing and implementing **large‑scale enterprise applications** _(suggested – can be adjusted)_. * **5+ years** of experience **building and leading engineering teams** _(suggested – can be adjusted)_. * A solid software development background, including **design patterns, object‑oriented programming and test‑driven development**. * Strong knowledge of **end‑to‑end application development and maintenance**, from requirements to production. * Strong backend expertise in **Java, Spring Boot, Apache Kafka, event‑driven architectures and microservices**. * Experience working with **database systems**, preferably **Oracle SQL**. * A good understanding of **full‑stack development** and experience working in an **Agile environment**. * Strong knowledge of **DevOps concepts and methodologies**. * Excellent **verbal and written communication skills** in a professional environment. **The team** * The **Analytics & KYC** IT area focuses on KYC processes and data used across multiple customer journeys. * KYC applications are leveraged by many journeys, requiring **close collaboration across local and global tribes**. * In the coming years, the area will drive **strategic digitalization initiatives**, contribute to **ING Group solutions**, and further modernize the IT landscape. * The area consists of **120+ engineers**, primarily located in **Brussels and India**.