Chief Operating Officer

**Description **The Chief Operating Officer (COO) is the senior operational leader of U.S. Hunger, responsible for translating enterprise strategy into daily execution. This role owns P&L performance across all business lines — Full Cart, Hunger Projects, and the Data/Intelligence engine — ensuring the organization's earned-income model (97%+ of total revenue) operates with precision, accountability, and scalability. The COO must bring the instincts of an entrepreneur and the discipline of a corporate operator: connecting dots others miss, asking tough questions that drive clarity, and building the systems that allow talented leaders to perform at their highest level. Operational excellence and mission-aligned impact are not in tension here — they are the same thing. **Enterprise Operations & P&L Execution ** * Own P&L execution across all business lines — each engine must meet its margin, revenue, and impact targets. * Establish and drive the operating cadence — monthly reviews, quarterly business performance reporting, and clear accountability across departments. * Make resource allocation decisions across competing priorities — deploying people, capital, and attention against the highest-value opportunities. * Present operational performance, capacity, and growth execution to the Board of Directors. * Partner with the CEO on scenario planning, structural growth strategies, and enterprise-wide decision-making. **Program Leadership — Full Cart & Hunger Projects ** * Provide executive oversight of Full Cart and Hunger Projects — ensuring delivery excellence, measurable outcomes, and scalability. * Partner with program directors to evaluate, evolve, and scale programs in response to partner needs, market opportunities, and operational realities. * Drive integration between program design, data infrastructure, and client-facing delivery — ensuring mission impact and revenue execution are operationally connected. * Oversee supply chain and logistics operations to ensure consistent, high-quality program delivery at scale. **Revenue Growth & Partner Execution ** * Own enterprise revenue execution across health plan partnerships, corporate engagement, and strategic growth opportunities — ensuring acquisition and retention targets are consistently met. * Drive strategies that deepen existing partner relationships and expand engagement across multiple service lines, maximizing long-term value and organizational sustainability. * Represent U.S. Hunger externally with payors, partners, and stakeholders — translating operational insight into compelling value propositions that differentiate USH in the market. * Leverage buyer-side CSR experience and existing relationships across the corporate social impact and food access ecosystem to accelerate partner acquisition and deepen engagement. **Cross-Functional Alignment & Executive Leadership ** * Partner with the Chief Technology Officer to define business requirements, program design priorities, and operational needs that shape the technology and data roadmap — ensuring platform delivery enables execution across all business lines. * Manage the VP of Finance & Enterprise KPIs and VP of People & Culture — two executives who maintain direct visibility to the CEO through their seat at the executive table — ensuring fiscal discipline, enterprise analytics, and workforce strategy are aligned with operational goals. * Actively contribute to organizational governance, strategy, and enterprise-wide decision-making as the CEO's primary operational counterpart. **Team Leadership & Development ** * Build, lead, and develop a high-performing operational leadership team — setting clear expectations, driving accountability, and coaching leaders who are growing into executive-level roles. * Develop performance metrics and accountability systems that connect individual and team outcomes to enterprise financial and impact objectives. * Promote a culture of rigorous inquiry, collaboration, and continuous improvement — where leaders are expected to think critically, challenge assumptions, and own their outcomes. * Foster an environment where staff understand both the business drivers of USH's earned-income model and the transformative impact of their work on the communities served. _These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other duties as required. _**Requirements ** * 10+ years of progressive leadership in operations, business management, or revenue execution — with direct P&L ownership. * Experience building, running, or scaling a business — including sales growth, client retention, and financial performance accountability. * Proven ability to lead and develop directors and VPs — coaching strong operators into executive-level leaders while holding them accountable to outcomes. * Demonstrated pattern of connecting dots across functions — seeing how operational, financial, people, and program decisions impact each other. * Experience at the board level — presenting performance, defending strategy, and engaging C-suite stakeholders directly. * Experience in mission-driven, earned-income environments where market discipline and social impact must coexist. * Strong communication across corporate, nonprofit, healthcare, and community sectors — direct, polished, and confident. * High emotional intelligence, with the courage to ask tough questions, the polish to challenge constructively, and the vision to see what's possible before it's obvious. * Background check is required for this role **Essential Physical Skills ** * Repetitive finger motion as used in computer use. * Extensive work with computer screens * Everyday requirements of bending, grabbing, holding, and lifting light objects * Work on Hunger Projects requires heavy lifting (up to 50 lbs), moving objects, pushing, and pulling, bending and kneeling * Up to 50% travel time Please mention the word \*\*EXULTINGLY\*\* and tag RMTA2LjIxOS4xNjcuMTU4 when applying to show you read the job post completely (#RMTA2LjIxOS4xNjcuMTU4). 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