Chinese Guest Relations Officer Ayana Bali

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Mandarin Guest Relations Officer (Native) to work with our Rooms team at the finest 5-star luxury resort in Bali. ### Responsibilities * Review arrival lists to welcome guests * Attend to special guests (e.g. VIPs) and answer their inquiries * Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) * Provide information about amenities, area and venues and promote services * Anticipate guest needs and build rapport with customers * Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) * Address customer complaints and escalate to Guest Relations Manager when needed * Ensure compliance with health and quality standards * Minimum of 1 year experience in the same position in a large luxury resort * Experience in operating OPERA system * Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable * Fluent in Korean, Mandarin, Japanese or other languages is advantage