Chronic Care Manager

**Remote Care Manager** **Location:** Remote The Care Manager will be assigned a patient panel based on skill and efficiency level and is expected to carry a patient panel of a minimum of 30- 50 patients per calendar month within the first three months of assignment (depending on patient availability at the assigned practice location). Care Managers are expected to complete due diligence on 100% of their assigned patients and complete billable encounters on 90% of the patients they are assigned each month unless patients are unable to participate due to current health conditions. **Compensation Structure** Esrun Health utilizes a **_productivity-based pay structure_**: $10.00 per completed patient encounter up to 99 encounters/month. $10.25                                                                 100-149 encounters/month $12.00                                                                 150-199 encounters/month, $14.00                                                                 200-249 encounters/month $16.00                                                                       >250 encounters/month. **Payment tier increases require 2 months consistency to achieve and are awarded in third month.** **There is a $1/encounter incentive compensation for bilingual contractors equal to $3/hr but is only applied if hired into a bilingual position.** * Monthly outreach will consist of _cumulative time_ to include chart review, contact attempts (calls/texts/emails), actual call time, care coordination, and documentation/billing. * This time is billed out in 20-minute units of service referred to as “encounters” and each patient can be billed for up to three units of service or “encounters” each month. * (20-39m=1 encounter, 40-59m=2 encounters, >60m=3 encounters) * EXAMPLE:           Chart Review                      8 min Outreach Attempts: 6 min Actual Call:11 min Care Coordination:9 min **Total Time Spent:44 min = 2 encounters** * As a productivity-based position – there is no compensation outside of the billable encounters described in the compensation structure other than goal bonuses, referral bonuses, and employee engagement activities resulting in monetary prizes. * There is no pay for onboarding until care manager completes billable encounters. Onboarding is self-led and can be completed in as little as 3 days (2-3hrs total time for initial orientation and 1-2 days for workflow training once assigned) – but can, depending on individual schedule, take up to 14 days. **What your impact will be:** * The role of the Care Manager is to abide by the plan of care and orders of the practice. * Ability to provide prevention and intervention for multiple disease conditions through motivational coaching. * Develops a positive interaction with patients on behalf of our practices. * Improve revenue by creating billable Care Management episodes, increasing visits for management of chronic conditions. * Develop detailed care plans for both the doctors and patients. The care plans exist for prevention and intervention purposes. * Understand health care goals associated with chronic disease management provided by the practice. * Attend regularly scheduled meetings (i.e., Monthly Clinical Update Meeting, monthly 1:1 with supervisor, etc.). These “mandatory” meetings will be important to define the current scope of work.  **What we are looking for:** * Graduates from accredited Schools of Nursing (LPN, LVN, RN, BSN, etc.) * Current COMPACT license to practice as an RN/ LVN/LPN **_held in current state of residence_** with no disciplinary actions noted or licensed in the non-compact state where the applicable practice is located. * A minimum of two (2) years of clinical experience in a clinic setting, Med/Surg, Case Management, and/or home health care. * Hands-on experience with Electronic Medical Records as well as an understanding of Windows desktop and applications (Microsoft Office 365, Teams, Excel, etc), also while being in a HIPAA compliant area in home to conduct Care Management duties. * Ability to exercise initiative, judgment, organization, time-management, problem-solving, and decision-making skills. * Ability to quickly learn new technology through video tutorials and resources in a self-led environment * High Speed Internet **(Minimum Download – 18mbps/Upload 6mbps)** and either a Desktop or Laptop computer in good working order (Has to be operation system of Windows or Mac) **NO Chromebooks, iPads, or tablets** * Excellent verbal, written and listening skills are a must. **What will make you stand out:** * Quickly recognize condition-related warning signs. * Organized, thorough documentation skills. * Self-directed. Ability to prioritize responsibilities. Demonstrated time management skills. * Clear diction. Exemplary phone etiquette applies to every call. * Committed to excellence in patient care and customer service. * Ability to troubleshoot minor technological issues related to remote working environment. **What we offer:** * Streamline designed technology for your Chronic Care operations * Established and secure company since 1976, providing critical software solutions for many verticals in countries ranging from North America, Europe, Asia, and Australia. * Core Values that unite and guide us * Autonomous and Flexible Work Environments * Opportunities to learn and grow * Community Involvement and Social Responsibility