Client Care Representative I

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. **Job Description:** Work Management • Assist with client inquiries and requests across multiple communication channels • Review and process various client requests • Validate submitted documents (such as identification and proof of account details) • Coordinate with support teams, such as workforce managers, to ensure efficient service delivery • Endorse requests for further action or approval Teamwork, Collaboration, and Engagement • Commit to work efficiently, cooperatively, and consistently with other team members, colleagues and/or superiors through various projects, learning and development, skills assessment, and/or process improvement • Ensure to comply with the company’s internal and operations policies and guidelines **Job Category:** Call Centre **Posting End Date:** 31/07/2026