Client Engagement Manager

We are seeking a structured and proactive **Client Engagement Assistant** to serve as a vital support pillar for our pre-sales operations and customer engagement workflows. In this role, you will manage pre-sale workstreams, coordinate cross-functional teams, and ensure every prospect receives a high-quality, professional, and well-organized discovery experience. Your primary goal is to ensure that every engagement follows a clear, structured process from initial contact to final proposal. **Key Responsibilities:** ------------------------- * **Customer Engagement Scoring and Prioritization:** Evaluate inbound opportunities using established criteria to ensure optimal resource allocation. * **Process Governance and Compliance:** Ensure that pre-sales and discovery processes are strictly followed across the entire team. * **Information Management:** Create and maintain structured shared folders for all engagement files, ensuring clear version control and easy access for all stakeholders. * **Pre-Sales Team Coordination:** Act as the central point for pre-sales activities by scheduling meetings, coordinating between technical and sales teams, and tracking deliverables to ensure deadlines are met. * **Risk Identification and Escalation:** Identify potential customer, commercial, or technical risks early in the pre-sales phase and escalate them to the Lead with clear context. * **Presentation and Proposal Development:** Prepare clear, client-ready presentations and proposals while maintaining consistent branding, messaging, and formatting. * **Quote and Commercial Support:** Assist in preparing quotes, verifying commercial assumptions, and ensuring financial accuracy within proposals. **Requirements:** ----------------- * **Minimum 2+ years of experience** in IT services delivery or project management. * Previous experience as a **Business Analyst (BA)**, **Project Manager (PM)**, or **Engagement Manager**. * Strong understanding of **IT services delivery models** and outsourcing engagement structures. * **Proficient in business English** (written and verbal) with excellent professional communication skills. * Superior organizational abilities and project management expertise. * Analytical mindset with the ability to assess client needs and identify appropriate solutions. * Proactive problem-solving skills with a focus on risk management. **Will be a plus:** ------------------- * Background in **Sales or Business Development**. * Hands-on experience with project management tools and **CRM systems**. * Experience managing and preparing formal proposals (RFPs, estimates, high-level presentations). * Familiarity with specialized proposal and presentation software. **Stages:** ----------- 1. **Call with Recruiter** 2. **Technical Interview** 3. **Final Interview with Co-founder** **Our Benefits:** ----------------- * Opportunity to work with international clients; * Paid vacations and sick-leaves, additional days-off, relocation bonus; * **Wellness:** Medical insurance / sport compensation / health check-up + flu vaccination at your choice; * **Education:** Regular tech-talks, educational courses, paid certifications, English classes; * **Fun:** Own football team, budget for team-lunches, branded gifts; * One of the best IT employers in Lviv based on DOU rating. Recruiter [Yuliia Nochovna](http://linkedin.com/in/yulia-nochovna-14703622b)