Client Mgmt Group Mgr

Citi is looking for a Client Management Group Manager to lead a high-performing team of client specialists and senior managers, driving operational strategy and client outcomes across a complex, multi-layered function. In this senior leadership role, you will hold full accountability for a broad portfolio of client management operations — shaping policy, managing resources, and partnering with senior directors to deliver results with firm-wide impact. This is an opportunity to take ownership of a critical function at one of the world's leading global banks and make a measurable difference across both client relationships and operational performance. Responsibilities ---------------- * Lead and manage a large team of Client Specialists, Managers, and Senior Managers, setting clear performance expectations and delivering regular evaluations, compensation recommendations, and personnel decisions. * Partner with senior directors to shape and execute strategic plans across the client management function, translating business priorities into clear operational direction. * Take full accountability for end-to-end area outcomes, including budget management, resource planning, policy formulation, and delivery performance. * Build and maintain senior-level relationships within client organizations, serving as a trusted escalation point for complex issues requiring senior judgment. * Identify and resolve high-impact, variable issues by applying deep functional knowledge and drawing on a wide range of internal and external information sources. * Define and uphold operational standards across the team, ensuring all procedures are consistently followed and continuously improved. * Assess risk in business decisions with rigorous attention to regulatory compliance, ethical conduct, and the protection of client and firm interests, escalating control issues with transparency. Required Qualifications & Skills -------------------------------- * 10 or more years of relevant experience in financial markets, with a demonstrated ability to operate at a senior leadership level within complex organizational environments. * Proven ability to lead large, multi-layered operations teams of 40 or more people — including senior manager layers — while maintaining high performance and clear accountability across the function. * Experience designing and delivering operational strategies and driving significant organizational change within a fast-paced, large-scale global financial firm. * Demonstrated success building and leading high-performing teams across a regional footprint, consistently delivering exceptional results through people development and effective team structures. * Solid background managing operational budgets, monitoring financial metrics, and aligning resource allocation to business priorities. * Advanced advisory and influencing skills, with the ability to build trust with clients and senior leaders, evaluate complex needs, and develop tailored solutions. * Exceptional capability to navigate complex organizational structures, build consensus across functions, and influence senior stakeholders to drive outcomes. * Full professional fluency in English, both written and spoken, with excellent communication and organizational skills and the ability to perform under pressure and to competing deadlines. Beneficial Skills & Qualifications ---------------------------------- * A Master's degree in a relevant field is preferred, complementing the required bachelor's or university degree. * Experience operating as a trusted escalation point for both internal business leaders and external clients across complex, cross-functional scenarios. * Analytical and problem-solving capability in situations requiring independent judgment, interpretive thinking, and a high level of personal integrity. What We Offer ------------- At Citi, senior leaders are given the platform, resources, and global reach to make a genuine impact. Joining us means taking ownership of a function that matters — with the support, flexibility, and long-term value you need to thrive professionally and personally. * A hybrid working model offering 3 days in the office and 2 days working remotely, giving you the flexibility to balance focused collaboration with independent working. * Direct exposure to senior stakeholders and strategic decision-making at a leading global financial institution. * Ownership of a significant client management portfolio and a large, multi-layered team — with the autonomy to shape how it operates and performs. * Access to Citi's global network, enabling you to build connections and develop professionally across one of the world's most recognized financial organizations. * A performance-driven environment that recognizes leadership, rewards results, and supports long-term career advancement at a senior level. * Comprehensive wellbeing, financial wellbeing, and family support benefits, alongside localized offerings designed to support you at every stage of your career. SVP \------------------------------------------------------ **Job Family Group:** --------------------- Customer Service \------------------------------------------------------ **Job Family:** --------------- Institutional Client Management \------------------------------------------------------ **Time Type:** -------------- Full time \------------------------------------------------------ **Most Relevant Skills** ------------------------ Please see the requirements listed above. \------------------------------------------------------ **Other Relevant Skills** ------------------------- Client Consulting, Client Reporting, Client Work. \------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm)._ _View Citi’s [EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster._