Client Partner

Company Overview ---------------- Blue Yonder is a leader in digital supply chain transformation, offering innovative AI-embedded, interoperable supply chain solutions. Our mission is to empower every organization to fulfill its potential by enabling real-time collaboration, improved decision-making, and sustainable growth. Position Overview ----------------- As a Client Partner, you will play a pivotal role in driving customer success, managing client relationships, and ensuring the effective delivery of our comprehensive supply chain solutions. You will act as a trusted advisor for our key accounts, leveraging your deep understanding of supply chain management and technology to deliver value-driven solutions that meet and exceed client expectations. Key Responsibilities -------------------- * **Client Relationship Management**: * Develop and maintain strong, long-lasting relationships with key decision-makers and influencers within client organizations. * Serve as the primary point of contact for your portfolio of clients, ensuring their needs are met and expectations are exceeded. * **Account Strategy Development**: * Create strategic account plans tailored to each client’s unique business objectives and challenges. * Identify opportunities for upselling and cross-selling Blue Yonder’s suite of solutions. * **Solution Delivery Management**: * Oversee the implementation and integration of Blue Yonder’s solutions, working closely with project managers, solution architects, and customer success teams. * Ensure that project timelines, milestones, and deliverables are met, coordinating with cross-functional teams to address any arising issues. * **Customer Advocacy**: * Act as an advocate for the client within Blue Yonder, communicating client feedback to product management and development teams to drive product enhancements. * Present regular updates and progress reports to clients, highlighting achievements, addressing concerns, and ensuring alignment with client goals. * **Business Development**: * Participate in business development activities, including proposal development, contract negotiations, and closing of new business deals. * Collaborate with sales and marketing teams to identify and pursue new business opportunities within existing client accounts. Required Experience and Skills ------------------------------ * **Experience**: * 8+ years of experience in client relationship management, account management, or consulting, preferably within the supply chain software or technology industry. * Proven track record of managing large, complex client accounts and delivering successful projects. * **Education**: * Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field. An advanced degree is preferred. * **Technical Skills**: * Strong understanding of supply chain management principles and practices. * Proficiency in using supply chain management software solutions. * Familiarity with project management tools and methodologies. * **Soft Skills**: * Exceptional communication, negotiation, and presentation skills. * Strong problem-solving abilities and attention to detail. * Ability to work collaboratively across teams and manage multiple priorities simultaneously. Core Values ----------- * **Innovation**: Continuously seek innovative solutions to enhance client satisfaction and drive business growth. * **Customer Success**: Prioritize client needs and strive to exceed their expectations, ensuring long-term success and satisfaction. * **Employee Growth**: Foster a culture of continuous learning and professional development for yourself and your team. **Our Values** If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: [Core Values](https://blueyonder.com/about/core-values) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.