Client Services Coordinator - Corporate Health

**Find your calling at Mercy!** =============================== The Client Services Coordinator serves as the primary point of contact for clients, vendors, occupational health clinics, and Third-Party Administrators (TPAs). This role is responsible for managing client accounts, ensuring timely and accurate drug screening reporting, supporting compliance initiatives, and maintaining strong client relationships. **Position Details:** ===================== **Minimum Qualifications:** Education: •    High School Diploma or equivalent  Experience: •    2 years in office setting Preferred Qualifications: Education: •    Bachelor's Degree **Key Responsibilities:** * Communicate regularly with clients, vendors, occupational health clinics, and Third-Party Administrators (TPAs) as the point of contact for the Substance Abuse Program. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ * Establish and maintain client accounts, including obtaining and managing contracts and fee agreements. ------------------------------------------------------------------------------------------------------ * Manage client accounts to ensure accurate and timely reporting of drug screening results to client departments and designated employer representatives. ------------------------------------------------------------------------------------------------------------------------------------------------------- * Collaborate with the Service Coordination team to track and monitor drug screening results for clients with out-of-town employees. ---------------------------------------------------------------------------------------------------------------------------------- * Serve as a liaison between clients, occupational health clinics, and laboratories to ensure accurate communication and reporting. --------------------------------------------------------------------------------------------------------------------------------- * Educate clients and internal staff on regulatory changes and requirements associated with federally regulated agencies, including DOT and OSHA. ----------------------------------------------------------------------------------------------------------------------------------------------- * Provide support for billing activities and client service functions. -------------------------------------------------------------------- * Conduct routine account maintenance and satisfaction calls, documenting feedback and reporting findings to leadership. ---------------------------------------------------------------------------------------------------------------------- * Generate and analyze client-specific reports to identify trends, potential concerns, and opportunities for improvement while supporting federal compliance requirements. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ * Recommend and support process improvement initiatives to enhance operational efficiency and client experience. -------------------------------------------------------------------------------------------------------------- * Stay informed on industry regulations, compliance standards, and best practices while developing and maintaining professional relationships with clients and vendors. --------------------------------------------------------------------------------------------------------------------------------------------------------------------- * Perform additional duties and responsibilities as assigned. ----------------------------------------------------------- **Skills & Abilities** ---------------------- * Basic knowledge of clinical procedures and medical terminology. --------------------------------------------------------------- * Strong organizational, time management, and multitasking skills. ---------------------------------------------------------------- * Demonstrated ability to maintain strict confidentiality and handle sensitive information appropriately. ------------------------------------------------------------------------------------------------------- * Self-motivated with the ability to work independently and collaboratively within a team environment. ---------------------------------------------------------------------------------------------------- * Excellent customer service, relationship-building, and interpersonal skills. ---------------------------------------------------------------------------- * Strong verbal and written communication skills. ----------------------------------------------- * Analytical skills with the ability to interpret data, identify trends, and provide actionable insights. ------------------------------------------------------------------------------------------------------- * Quick learner with the ability to manage multiple priorities in a fast-paced environment. ----------------------------------------------------------------------------------------- * Commitment to accuracy, professionalism, and exceptional client service. ------------------------------------------------------------------------ * Strong attention to detail and compliance with regulatory requirements. ----------------------------------------------------------------------- **Technology Requirements:** ---------------------------- _Required_ ---------- * Proficiency with Microsoft Office applications, including: ---------------------------------------------------------- * Outlook ------- * Excel ----- * Word ---- * Teams ----- _Preferred_ ----------- * Experience with Epic, Systoc, or other Electronic Medical Record (EMR) systems. ------------------------------------------------------------------------------- * Familiarity with client management, billing, or healthcare-related software platforms. -------------------------------------------------------------------------------------- **Why Mercy?** ============== From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.