Client Services Intern

We exist to create positive change for people and the planet. Join us and make a difference too! **Job Title: Client Success Coordinator Location: Pretoria** **Purpose of the Role** To support the Client Success team with the administration of client transition fees, ensuring clients receive timely and accurate communication and invoices. **Key Responsibilities & Accountabilities:** * Issue transition-fee notifications and confirmations to clients through Salesforce. * Arrange for the relevant transition-fee invoices to be raised and issued. * Maintain accurate client, case and communication records within Salesforce. * Monitor responses and follow up with clients where required. * Escalate client questions, objections or concerns to the appropriate team member. * Track completed and outstanding notifications and invoices. * Support the wider team with transition-related administration. **Skills:** * Excellent written and verbal communication skills. * Fluent in English * Strong organisational skills with the ability to prioritise and manage multiple cases simultaneously. * High attention to detail and accuracy * Confident using digital systems; Salesforce experience is helpful but not essential. * Good organisational skills and ability to manage a high volume of tasks * Knowledge of SAP or similar ERP systems * Client-centric and service-driven * Proactive and responsive * Agile and adaptable in a fast-paced operational environment #LI- KW1 #LI-HYBRID **About Us** BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.   Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.