Client Services Supervisor 2

### **Operation Centre Shift Manager** ### **What you will do** ### We are seeking a highly motivated and experienced individual to join our Global Security Operations Center (GSOC) as a Shift Manager. The GSOC Shift Manager will be responsible for overseeing all operations within the GSOC and for receiving, assessing, escalating, and/or responding to all events involving MS personnel (including vendors and contractors), assets, or property on a global basis. The OCSM is the first line supervisor for all personnel on his/her respective shift. The ideal candidate will have a strong background in security management, excellent leadership skills, and the ability to work effectively under pressure. ### **How you will do it** * ### Oversee the daily operations of the GSOC during assigned shifts. * ### Monitor security systems, alarms, and surveillance equipment to detect and respond to potential security threats. * ### Coordinate and manage emergency response efforts in collaboration with internal and external stakeholders. * ### Supervise, train, and mentor GSOC staff, ensuring adherence to established protocols and procedures. * ### Develop and implement standard operating procedures (SOPs) for GSOC operations. * ### Conduct regular audits and assessments of GSOC processes and systems to identify areas for improvement. * ### Prepare and present reports on security incidents, trends, and performance metrics to senior management. * ### Ensure compliance with all relevant laws, regulations, and company policies. * ### Take necessary actions to provide a consistent delivery of security and communications services. ### **What we look for** * ### Bachelor's degree with minimum of 5 years of experience in security management, with at least 2 years in a supervisory role. * ### Strong knowledge of security systems, technologies, and best practices. * ### Excellent leadership and team management skills. * ### Ability to remain calm and make quick, effective decisions under pressure. * ### Strong communication and interpersonal skills. * ### Proficiency in using security software and tools. * ### Experience working in a GSOC or similar security operations environment. * ### Knowledge of international security standards and practices.