Client Success Coach

We’re looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu’s online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives—starting with their own. If you’re someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people’s lives, keep reading. **About Us:** Richard Yu is an online business coach with: * 100K+ subscribers on YouTube → [youtube.com/richardyu1](http://youtube.com/richardyu1) * A growing personal brand on Instagram → [instagram.com/richardyuzee](http://instagram.com/richardyuzee) Our company is fast-paced, and rooted in service. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting. **About The Role:** This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. On average, you’ll work up to 9 hours per day, and some days will require a little more effort of 10 hours. You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we’re in the coaching business. **Requirements** **Here are the requirements:** * You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded)  * You will be conducting new onboarding calls daily to welcome in new students. * You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed. * You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community. * Weekly group coaching calls answering client questions * Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions * Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience. * Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs. * Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired. * Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change. * You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential. * You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs **WHO THIS IS FOR:** * A coach or mentor at heart—you love helping people * Clear, professional communicator (spoken and written English) * Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads) * Sales background * Able to handle fast-paced environments, multiple clients, and changing priorities * Willing to grow with us long-term (3+ years)—this isn’t a side hustle * Open to feedback and constructive coaching (we’ll train you, but we expect growth) * Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc—or willing to learn fast **WHO THIS IS NOT FOR:** * You have another full-time job or multiple freelance clients * You struggle with structure, deadlines, or fast execution * You dislike being challenged to improve daily **Benefits** **Expected Earnings (Rev share on book of business):** $10,000–$15,000+ USD/month (depending on experience) **Commission opportunities:** % on referrals, upgrades, renewals, and pending payment collections.