Client Support Advisor

We exist to create positive change for people and the planet. Join us and make a difference too! **Client Support Advisor** **Location: Poland (Warsaw) Work Model: Hybrid, with 3 days working from the office.** **The base salary for this position starts from 84,000 PLN gross annually** **Purpose of the Role** You’ll be the first point of contact for our clients, the person who turns questions into solutions and positive experiences. If you enjoy solving problems and building relationships, this is a role where you’ll genuinely make a difference. You’ll support both internal and external clients, handling a wide range of queries and taking real ownership of issues through to resolution and helping to deliver a seamless, professional, and high-quality client experience. **Key Responsibilities** **Client Support & Communication** * Handling incoming calls and emails from clients, delivering a professional and friendly service * Acting as the first point of contact and resolving queries at the first opportunity, wherever possible * Proactively contacting clients to resolve requests and provide updates **Problem Solving & Ownership** * Taking full ownership of client queries, including complaints or concerns, through to resolution * Managing challenging conversations with confidence and empathy * Ensuring all issues are handled promptly, thoroughly, and in line with company standards **Collaboration** * Working closely with other departments and teams to deliver a seamless service * Sharing best practices and supporting a positive, inclusive team culture * Identifying opportunities to improve the client experience **Administration & Accuracy** * Processing client requests efficiently and accurately * Maintaining up-to-date and detailed records in internal systems * Supporting wider administrative activities linked to client management **What Success Looks Like** * You consistently deliver a high-quality, reliable service to our clients * Client queries are resolved efficiently, with a focus on first-time resolution * You meet key performance measures, including call handling and response times, while maintaining a high-quality client experience * You actively contribute to a positive, collaborative team environment **What We’re Looking For** **Experience** * Experience in a customer service or client-facing role is beneficial but not essential * We’re interested in people with the right attitude, strong communication skills, and a genuine desire to help others * Full training will be provided to support your success in the role **Skills & Abilities** * A genuine passion for helping people and delivering great service * Strong communication skills, with the confidence to speak to a range of clients * A calm and professional approach, especially when handling challenges or concerns * Good organizational skills, with the ability to manage different tasks and priorities * Attention to detail and a willingness to learn new systems and processes * A proactive mindset — you take initiative and look for solutions * Comfortable working both independently and as part of a team **Languages** * Business fluency in English (essential) * Fluency in at least one additional European language (e.g., Polish, French, German, Spanish, Italian, Turkish, or Dutch) is required; additional languages are a plus **Our Values** * **Client Centric:** Putting clients at the heart of everything we do * **Agile:** Adapting and embracing change * **Collaborative:** Building trust-based relationships and working inclusively with others 👉 **If you enjoy solving problems, are passionate about delivering excellent client service, and thrive in a fast-paced, client-focused environment, we would love to hear from you.** #LI-SC3 #LI-Hybrid **About Us** BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.   Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.