Clinic Administrator

1\. Patient care * Greeting customer with service behavior * Assist patient for body’s weight measurement before and post dialysis treatment * Coordinate with others department  * Clinic and patient document preparation * Answer calls and respond to emails * Handle customer inquiries both telephonically and by email * Manage and resolve customer complaints * Provide customers with product and service information * Enter new customer information into system * Update existing customer information * Assist nurse for Patient Laboratory coordination * Assist Nephrologist when visit patient 2\. Administration and Documentation * Check patient visit slip and record patient Dialysis payment to system and document * Coordinate with Finance department about payment record daily * Record patient reimbursement information to online system * Record Patient information to nephrology society of Thailand system * Summarise daily revenue and patient volume and submit to Finance department or assigned person on time * Manage daily and monthly inventory stock and report to Head nurse * Summarise used volume of medical supply and equipment daily * Manage office supplies stock and place orders * Prepare regular reports on expenses and office budgets * Maintain and update company databases 3\.   Communication and service * Communicates effectively with patient and family and ensures that the patient’s problem and feedback receive the rapid response. * Assist nurse for checking patient schedule, patient location and identify patient reimbursement category * Communicates and coordinates effectively with multidisciplinary team. * Provide service to patient and family with quality of care. * Demonstrates willingness to take a good care of patient and family * Provide excellent service * Complies with accepted dress code. * Maintains a professional image among colleagues and to the public. 4\. Quality and safety * Performs activities as safety standard * Follow Infection control policy * Report all incident and customer feedback to nurse. * Demonstrates willingness to initiate or participate in unit quality activities for safety culture.