Clinic Patient Access Rep - University Health Sabates Eye Clinic -

**If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.** **Please log into [myWORKDAY](http://www.myworkday.com/trumed/d/home.htmld) to search for positions and apply.** Clinic Patient Access Rep - University Health Sabates Eye Clinic - (Mon-Fri, 8a-5p) 101 Truman Medical Center **Job Location** ================ University Health 1 (UH1) Kansas City, Missouri **Department** ============== UH1 Ophthalmology Clinic UHTMC **Position Type** ================= Full time **Work Schedule** ================= 8:00AM - 5:00PM **Hours Per Week** ================== 40 **Job Description** =================== The Eye Clinic Patient Access and Scheduling Representative is the first point of contact for patients and plays a key role in delivering an exceptional patient experience. This position is responsible for scheduling appointments, patient registration, check-in and check-out, insurance verification, charge entry, and front desk operations. The representative ensures accurate demographic and financial records, supports clinic workflow, and maintains organized paper medical records in a fast-paced ophthalmology clinic. Key Responsibilities * Welcome patients and provide exceptional customer service throughout the registration and scheduling process. * Schedule appointments based on provider availability, subspecialty needs, referrals, and patient acuity. * Complete patient registration, verify demographic and insurance information, and maintain accurate financial and clinical records. * Verify insurance eligibility, collect co-pays, explain financial responsibilities, and reconcile daily payments. * Manage incoming phone calls, patient messages, referrals, and appointment requests. * Complete charge entry and support billing, referrals, and other clinic administrative functions. * Create, maintain, and organize paper patient charts to ensure records are available for clinic visits. * Collaborate with providers and staff to maximize clinic schedules, support patient flow, and maintain efficient operations. * Promote quality, patient safety, customer service, and compliance with organizational and regulatory standards. Minimum Requirements * High school diploma or GED. * Customer service experience or successful completion of the UH Patient Access Representative/Patient Scheduler Apprentice Program. * Strong verbal and written communication skills. * Proficiency with computer hardware and software. Preferred Qualifications * Experience in a hospital, medical office, business office, or insurance setting. * Knowledge of medical terminology. * Familiarity with health insurance processes. * College coursework. Join Our Team If you enjoy helping people, thrive in a fast-paced healthcare environment, and take pride in delivering exceptional customer service, we encourage you to apply and become part of our Eye Clinic team.