Clinical Application Specialist Mako Product

Work Flexibility: Field-based **(Associate) Mako Product Specialist, Russia**  We are looking to hire a Mako Product Specialist to provide clinical product support to end users of our pioneering Mako Robotic Surgery products across Russia. In this role, you will provide on-site guidance and assistance during surgical procedures, deliver training and ongoing customer education, and support account launches to ensure a high level of customer service and satisfaction. This opportunity would suit someone with theatre experience, or a background in Physio, Sports Medicine, Radiography, Nursing, Biomedical Science, Clinical Engineering, Medical Engineering, or medical device product support.   **What You Will Do**  * Support account launches by partnering with dealer representatives, Stryker Sales, Marketing, Service, and local Mako teams to ensure excellent customer service and customer satisfaction.   * Train and provide clinical support to surgeons and operating room staff on Mako applications, associated equipment, and instruments to support precise implant placement.   * Use proprietary software to prepare pre-operative CT scans, supporting implant planning, sizing, and positioning in conjunction with the Mako System.   * Provide real-time clinical product support and on-site guidance during Mako surgical procedures.   * Manage and maintain local Mako equipment, instruments, implants, and disposable inventories in partnership with local teams.   * Work with Radiology and IT departments to complete DICOM image transfer installations.   * Continuously build clinical and Mako system knowledge through ongoing training, recertification, and support for new product introductions.   * Act as a Mako product expert, supporting customer visits, demonstrations, roadshows, and new product introduction activities in partnership with Marketing.   * Build and maintain strong relationships with surgeons, operating room staff, hospital stakeholders, dealer representatives, and local business partners.   * Provide case coverage at Mako accounts and submit detailed reports, case reviews, service updates, customer feedback, and recommendations for product, documentation, or process improvements  * Communicate customer feedback and system issues promptly through the company’s regulatory processes.    * Support the RAQA team with Mako registration processes, including clinical approbations.    **What You Need**  * Bachelor’s degree in a medical, clinical, engineering, biomedical, or related field preferred.   * Previous experience in Nursing, Medical Practice, Biomedical Science, Medical or Clinical Engineering, Radiography, Physio, Sports Medicine, Account Management, Sales, Product Support, or the medical device industry.   * Comfortable working in an operating room environment.   * Strong customer service mindset, with excellent problem-solving and interpersonal communication skills.    * Strong attention to detail and the ability to analyse written specifications and support customers with appropriate product selections.   * Good working knowledge of office technology and business systems, including Microsoft Word, Excel, Access, ERP systems, file management, and record maintenance.   * Ability to travel frequently, both domestically and internationally.   * Based in, or willing to be based in, Moscow.   **Ideal Background**  This role would be well suited to someone who enjoys being close to the clinical environment, is confident working with surgeons and hospital teams, and has a strong customer service mindset. A background in theatre, radiography, physiotherapy, sports medicine, clinical applications, medical engineering, nursing, biomedical science, or medical device product support would be particularly relevant.   Travel Percentage: 70%