Clinical Call Center Representative - Dallas Tx

Fortrea is hiring for Call Center Representatives to recruit volunteer participants for our Phase 1 normal healthy volunteer studies. We have full-time, part-time and on-call positions available. It may vary depending on current needs. **Training is on-site in our Dallas clinic for 4 weeks Monday - Friday from 8am-5pm CDT.** **Job Overview:** Responsible for handling all public inquiries pertaining to study participation. Schedules screening appointments for qualified participants. **Summary of Responsibilities:** * Receiving and placing calls from and to potential study participants. * Enter medical history and demographic information from potential study participants into computerized database. * Communicate study information to potential participants. * Phone screen participants according to the scripts provided for each study. * Schedule screening appointments for potentially qualified participants. * Confirm screening appointments. * Make recommendations for process improvement. * May respond to all inquiries from participants from the Fortrea CRU email account. * Liaison with screening department in coordinating all necessary screening information needed for recruitment. * Performs other related duties as assigned. **Qualifications (Minimum Required):** * Required: USA HS Diploma or equivalent **Experience (Minimum Required):** * Required: USA 1-2 years in customer service or call center. Knowledge of medical terminology preferred. **Physical Demands/Work Environment:** * Regularly required to sit. * Must have excellent communication skills; bilingual in Spanish is a plus * Must have excellent computer skills. * Must be able to work a flexible schedule including evenings and weekends. #LI-ML1 Learn more about our [EEO & Accommodations request here](https://careers.fortrea.com/us/en/eeo-and-accommodations).