Cloud Engineer

[UpSlide](https://upslide.com/) is the **document production layer for financial services**. We orchestrate LLMs, machine learning, and workflow agents within Microsoft 365 to deliver **reliable, quality outputs** in the most efficient and cost-effective way. As a **Microsoft Solutions Partner**, with 14+ years supporting financial services teams, we bring together **expertise from the tech, finance and design fields** to help clients like KPMG, BNP Paribas, Rothschild & Co. **boost productivity while improving brand consistency** across their corporate documents. We are a **certified B Corporation**, upholding the belief that businesses should have a positive impact on society. #### **Our values ✨** Our values guide our approach to work and are at the heart of our recruitment process. To join our team, we look for individuals who value: * **Excellence:** _We think that every detail counts, and we place great importance on the quality of our deliverables._ * **Trust:** _We are passionate, committed, and free to act with autonomy._ * **Happiness at work:** _We enjoy looking on the bright side and we share our enthusiasm with our colleagues and clients._ #### The team **🧑‍🤝‍🧑** You will join the IT & Infrastructure team composed of **[Lounis Hammar](https://www.linkedin.com/in/lounis-hammar-66664787/)**, Steve Garnier and Tim Biyot. You will work day-to-day with the Engineering Team and the UpSlide Support Team. #### **Team goals 🎯** This role is not primarily L1 support; it focuses on **platform reliability, dev enablement and workplace engineering**, while contributing to support through automation and scalable solutions. #### **Your responsibilities 🖋️** **Mission 1 :** _Run and evolve the Cloud Platform (Azure) with an SRE mindset_ * Own day-to-day operations * Drive improvements of our Azure infrastructure (availability, performance, scalability, cost). * Define and implement reliability practices: monitoring standards, alerting strategy, incident response, postmortems, runbooks. * Improve resiliency: backups/restore strategy, DR scenarios (RPO/RTO), regular testing of recovery procedures. * Standardize cloud governance: subscriptions, RBAC, tagging, policies, resource conventions, access reviews. **Mission 2:** _Observability ownership (Datadog)_ * Own Datadog configuration and coverage: dashboards, logs, traces, monitors, alert tuning and noise reduction. * Ensure meaningful service-level visibility (SLO-style indicators when relevant) and actionable alerts. * Partner with dev teams to improve instrumentation and operational readiness. **Mission 3_:_** _Dev Enablement: CI/CD, pipelines and test environments (Azure DevOps)_ * Be the infra point of contact for the dev team on devs topics: pipelines, release processes, environments, access. * Maintain and improve Azure DevOps pipelines (templates, reusable tasks, approvals, gated deployments, security of service connections). * Build and maintain **reliable test/staging environments** (repeatable provisioning, environment parity, automated teardown where possible). * Improve developer experience: self-service patterns, documentation, “golden paths” for new services or apps. **Mission 4 :** _Infrastructure as Code & automation_ * Own and expand IaC (Bicep): modular patterns, code reviews, environment consistency. * Automate recurring operations (provisioning, standard changes, patching checks, compliance reporting). * Reduce manual and tribal-knowledge ops via standardized workflows and documentation. **Mission 5:** _Modern Workplace: Windows 11 + Intune + M365 foundations_ * Improve and maintain endpoint management at scale (Intune policies, compliance, app deployment, Autopilot, update rings). * Strengthen identity/device security posture (Conditional Access alignment, MFA, device compliance-driven access). * Build automation/self-service to reduce L1/L2 load (packaging, scripted remediations, onboarding/offboarding flows). * Partner with IT support to improve processes and reduce ticket volume (root-cause fixes, tooling, reporting). **Mission 6 :** _Documentation, standards, and internal “platform product” mindset_ * Maintain clear documentation: architecture diagrams, runbooks, onboarding guides, troubleshooting playbooks. * Define and evangelize standards across cloud, pipelines, monitoring, and workplace configuration. * Act as a multiplier for both IT and Engineering through clear processes and a service-oriented approach. #### **Your goals ⚡** **First 30–60 days** * Map current platform & workplace posture (Azure, ACA, Datadog, Intune) + quick wins list. * Reduce top alert noise and publish a core dashboard pack + incident/runbook baseline. * Stabilize pipelines with templates + secure service connections basics. **End of Probation** * Repeatable staging/test environment provisioning (IaC + pipeline triggers). * Endpoint baseline improvements (Autopilot/Intune posture, compliance-driven access). * Backup/restore and DR runbooks tested at least once for key services. #### **Pay and benefits:** Salary range covers multiple career levels and will be refined during interviews based on experience.