Collection Specialist 2

It's fun to work in a company where people truly BELIEVE in what they're doing! ------------------------------------------------------------------------------- _We're committed to bringing passion and customer focus to the business._ The Collection Specialist II assists in maintaining a financially sound loan portfolio for the bank by making initial contact with delinquent customers to setup payment arrangements or settlements. **Essential Duties and Responsibilities** * Manages outbound and inbound calls to resolve delinquent non-real estate and/or real estate accounts and determine reason for delinquency * Processes, distribute, and posts consumer loan payments * Completes file maintenance on consumer loans. * Processes telephone payments to corporate office for reconciliation. * Counsels customers concerning financial obligations and offer suggestions and alternatives. * Logs accurate notes of account status and collection efforts in the bank’s system of record. * May be required to work hours outside of the typical 8-5 workday for collection efforts. * Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training. * Perform other duties and responsibilities as assigned, including, but not limited to, training new associates and managing Consumer Collections general inbox **Qualifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * Ability to read and comprehend simple instructions, short correspondence, and memos. * Ability to read, analyze and interpret financial report and/or legal documents. * Ability to write simple correspondence. **Education and/or Experience** * HS Diploma/GED * 3-5 years collections experience required and/or ability to perform Essential Duties and Responsibilities **Specialized Training** * None **Computer Skills**  * MS Word, Outlook, Excel, Jack Henry Platform **Certificates, Licenses, Registrations** * None **Other Qualifications** (including physical requirements) * Must possess excellent telephone and customer service skills. * Must have good oral and written communication skills. * Must be proficient in Microsoft Office products. * Must maintain punctual and regular attendance. * Must present a friendly, professional image and conduct. **Other** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Activities, duties and responsibilities may change at any time with or without notice.     **Skills Training:** * Communication, Professional Telephone Skills, Customer Service, Critical Thinking _Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications._