Commercial Customer Service Specialist

**Overview:** ============= Act as the primary customer service contact for in-bound customer / client calls solving problems and answering inquiries for all treasury management products, utilizing excellent oral and written communication skills. **Primary Responsibilities:** ----------------------------- * Receive incoming customer client calls using excellent customer service and telephone skills. * Answer inquiries and resolve customer issues for all treasury management products. * Uses related software, mainframe applications, and appropriate documentation to answer inquiries. * Work directly with external business and corporate customers, product managers, sales representatives and Treasury Management operational staff to resolve product issues, customer problems and more complex inquiries **Education and Experience Required:** -------------------------------------- Associate’s degree and a minimum of 1 year customer service or related experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year customer service or related work experience.     M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** ============ Williamsville, New York, United States of America