Commercial Lines Leader

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. **Brown & Brown** is seeking a **Commercial Lines Leader** to join our growing team in **Brentwood, TN!** The Commercial Lines Leader is responsible for managing the workflow procedures within the Commercial Lines department and overseeing that day-to-day operations is following agency procedures and operations, as well as general management of technical support staff and overseeing customer service operations. **How You Will Contribute:**  * Co-ordinate account servicing activities with Account Executives, Assistant Account Executives, Marketing Director and Technical Assistants. * Monitor job performance and workflow of Account Executives, Assistant Account Executives, Marketing Director, and Technical Assistants and eliminate backlogs. * Conduct annual performance reviews of Account Executives, Assistant Account Executives, Marketing Director, and Technical Assistants. * Recruit, interview and hire Commercial Lines Account Executives, Assistant Account Executives, Marketing Directors and Technical Assistants. * Communicate to staff about changes procedures and changes in Company programs. * Maintain and revise Commercial Lines Procedures manual as necessary. * Assign new business accounts to Account Executives. * Monitor renewals/expirations weekly * Assist on major commercial accounts, difficult renewal and complicated tasks. * Support full utilization of automation to ensure efficient operations and maintain standards of operation to ensure maximum use of the system and accuracy of information. * Perform Semi Annual Quality Control audits on Commercial accounts and report to Quality Control Liaison. * Facilitate, monitor and implement agency business plan for Department to assist meeting of Agency goals for profitability and growth, and renewal retention. * Oversee education, training and development programs to increase staff capability and agency expertise. * Promote open communication and high morale within the department. * Provide in-house technical answers to all producers and staff on technical insurance issues and coverage and solve account specific problems. **Licenses and Certifications:** * Property and Casualty license **Skills & Experience to Be Successful:** * Ability to maintain a high level of responsibility * Oral and Written Communication skills * Proficient with Microsoft Office products and accounting software * Technical knowledge of standard ISO products, non-traditional lines of coverage, excess and surplus lines, manuscript policies, and endorsements. * Prior management experience and/or prior experience as Account Executive/ Customer Service Representative. * Understanding of agency operations. * Effective communication skills, organizational skills, and ability to respond to requests effectively and efficiently. * Ability to plan and instruct staff members on appropriate information. Knowledge of agency software. **Teammate Benefits & Total Well-Being** We go beyond standard benefits, focusing on the total well-being of our teammates, including: * _Health Benefits_: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance   * _Financial Benefits_: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement  * _Mental Health & Wellness_: Free Mental Health & Enhanced Advocacy Services * _Beyond Benefits_: Paid Time Off, Holidays, Preferred Partner Discounts and more.  _Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations._ **Recruiting Vendor Disclosure Statement** Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. **The Power To Be Yourself**   As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.