Commercial Operational Excellence Specialist

**Function:**    The Supply & Commercial Analyst supports commercial and supply decision-making through reporting, forecasting, CRM management, commercial analytics, and operational improvement initiatives. The role acts as a key coordination point between Commercial, Supply, Customer Service, and global support teams to drive performance, operational efficiency, and business growth. **Key Responsibilities:** **Commercial Reporting & Performance Analysis** * Prepare and distribute daily, weekly, and monthly commercial reports, including volume, margin, LOB, and terminal performance. * Analyse sales and commercial performance trends and provide actionable insights. * Conduct ad hoc analysis to support commercial growth and decision-making. **Commercial Support & Tender Coordination** * Maintain commercial data, contract summaries, and customer records across B2B, Retail, Aviation, and Lubricants. * Support contract renewal processes and maintain visibility on key commercial agreements. * Track tender opportunities and prepare commercial offers and tender submissions. * Prepare and edit weekly commercial review presentations and related business updates. **Forecasting & Business Planning** * Coordinate sales inputs for budgeting and forecasting processes. * Consolidate and share forecasts with Supply and Business Support teams. * Analyse actual vs forecast performance and identify key drivers behind variances. * Assist the Supply manager with the supply planning across the network. **CRM & Commercial Excellence** * Lead CRM review sessions and drive improved pipeline quality and system utilisation. * Act as PNG focal point for CRM administration, user training, access management, and system support. * Coordinate with global and IT teams on CRM enhancements and digitalisation initiatives. **Operational Improvement & Cross-Functional Coordination** * Coordinate capture and reporting of Operational Improvement (OI) initiatives across PNG. * Support process improvement and operational excellence programs. * Act as a key liaison between Commercial, Supply, Finance, Customer Service, and global support teams. **Requirements:** **Qualifications & Experience:**  * Degree in Business, Commerce, Engineering, Supply Chain, or related discipline. * Experience in commercial analysis, reporting, supply, or business support roles. * Minimum of 3 years’ experience in a similar role; preferably from a fuel or fast – phase industry such as Fast-Moving Consumer Goods, Manufacturing and Logistics. * Candidates outside of the above industries with a background or degree in Computer Science or Data Analytics with a strong commercial focus may also be considered. **Skills** * Advanced computer proficiency, particularly in Microsoft Excel and data analysis tools * Strong business and commercial understanding with exposure to sales operations * Effective stakeholder management, communication, and presentation skills * Strong teamwork and collaboration capability across cross-functional teams * High attention to detail with the ability to manage multiple priorities and deadlines * Fluency in English and local language(s) **Core Competencies** * Strong numerical and analytical capability * Negotiation and influencing skills * Effective written and verbal communication * Collaboration, partnership, and teamwork mindset * Innovation and continuous improvement orientation * Strong interpersonal and relationship management skills * Good organizational and planning capability **Key Relationships:** * **Internal** - Management, Sales Team, Business Support Management Team, Finance & Operations Teams * **External** – Customers, Retail Partners.