Community Operations Lead

### About the Role We're an early-stage ambient AI startup building a continuous system of context, memory, and intelligence designed to integrate seamlessly into daily life — helping people offload routine tasks and stay more focused on what matters. We're looking for a **Community Operations Lead** to build and own our community presence from the ground up. This is a zero-to-one role. You'll be a key, visible figure within the community itself, working directly with company leadership to define and shape the role as the work surfaces. If you thrive without a pre-built playbook and love turning engaged early users into true product evangelists, this is for you. ### What You'll Do * Build and run community presence across the platforms where early users are active (Discord, X, and others). * Own moderation, engagement, and day-to-day community operations — including resolving conflicts and driving meaningful participation. * Coordinate community events and touchpoints, both digital and in-person. * Partner with product and research teams to leverage the community for UX research and user studies. * Partner with Go-to-Market to execute coordinated campaigns with the most dedicated users and convert power users into product evangelists. * Define operational scope and build processes for community programs in a fast-moving, ambiguous environment. * Work directly with senior leadership to shape the direction of this function as it evolves. ### What We're Looking For **Must-haves:** * 2+ years of experience in community operations or management roles, building or growing online communities for **B2C or prosumer products**. * Demonstrated experience building community operations and engagement strategies **from scratch** in early-stage environments — without established playbooks. * Hands-on experience moderating communities across platforms such as **Discord and X**, including resolving user conflicts and sustaining active engagement. * Experience partnering cross-functionally with product, research, or GTM teams to surface community insights or run coordinated user campaigns. * Experience coordinating community events and digital touchpoints. * Operationally sharp — comfortable defining scope and building processes in ambiguous, rapidly changing environments. * Independently capable of making judgment calls and representing the brand publicly with confidence. **Nice to have:** * Experience coordinating in-person (IRL) community events. * Multilingual capabilities for engaging with international community members. * Background in consumer technology, hardware, or AI product communities. ### Compensation & Benefits Compensation details have not been specified for this role. We're happy to discuss range during the interview process based on your experience and background. **Please note:** Visa sponsorship is not available for this position. ### Location This is an **on-site or hybrid role**. Fully remote candidates are not a fit at this stage. Specific location details will be shared during the interview process. Find [Jobs in Germany](https://www.arbeitnow.com) on Arbeitnow